Risk Management Technician (UC)

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.  

Provides technical and administrative support to the City’s risk management division, including reviewing certificates of insurance for compliance, assisting in the investigation of general liability claims, assisting with processing workers’ compensation claims, providing administrative support with subrogation claims, and performing other risk management related duties.  

• Provides administrative support for Risk Management Division programs and staff.
• Assists in processing and approving certificates of insurance (COI) for City agreements and contracts in compliance with City insurance requirements.
• Reviews special event permits; reviews insurance requirements; and communicates with event holders regarding COI requirements.
• Assists with the administration of the City’s ergonomic program, and procures equipment per ergonomic assessments, as needed.
• Reserves and prepares venues for safety training; tracks training enrollment; and maintains training records.
• Receives, researches, and responds to division inquiries from the public, City employees, and other parties via telephone, email, and other communication mediums regarding division programs and processes, and interpretation and application of policies, procedures, and regulations.
• Transmits requested and required documents to and from third party administrators (TPAs) regarding general liability and workers’ compensation claims, including data, reports, and correspondence.
• Processes requisitions, purchase orders, invoices, direct payment vouchers (DPVs), and expense reports, and uses appropriate account assignments for budgeting purposes.
• Deposits subrogation payments received, and compiles periodic reports.
• Assists in gathering documents and responding to division Public Records Act requests and subpoenas; provides documents to appropriate parties.
• Maintains data for several databases and programs, and provides support in the development, maintenance, and updating of division specific procedures, manuals, and documents.
• Provides administrative support in preparing division documentation in compliance with state and federal laws and regulations.
• Assists in the planning of, participates in, conducts, and evaluates special projects and studies.
• Assists in maintaining division internet and intranet webpages.
• May assist with loss control activities and processes.
• May assist in safety program activities, including the coordination and preparation of safety committee meetings.
• Performs other duties as assigned.

Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience and education must provide the listed knowledge, skills, and abilities.

EXPERIENCE AND EDUCATION

Experience: Equivalent to the completion of high school, supplemented by college level coursework in business administration, business management, public administration, or a directly related field.

Education: Two (2) years of increasingly responsible clerical and administrative support experience, at least one (1) year of which must have been in risk management. 

Special Requirements: May require the possession and retention of an appropriate and valid driver’s license or ability to use alternative forms of transportation that would reasonably meet the needs of the position.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles, practices, and methods of risk management administration.
• Pertinent federal, state, and local public sector risk management administration laws, codes, and regulations.
• Principles and practices of public administration.
• Public sector insurance requirements.
• Workplace ergonomics.
• Employee safety programs.
• Insurance terminology.
• Basic safety practices and procedures.
• Business English, spelling, grammar, and punctuation.
• Basic mathematical calculations, statistics, and statistical methods.
• Research methods and techniques.
• Report preparation.
• Record management practices and procedures.
• Effective customer service techniques.
• Modern office procedures, methods, and equipment.
• Applications related to work.

Skill in:

• The use of a personal computer and business software applications, such as Microsoft Word, Access, and Excel, and risk management software.
• The operation of calculators and other modern office equipment.
• Dealing effectively with employees and the public with tact and discretion.

Ability to:

• Assist in the administration of various risk management programs.
• Process, file, and maintain claim information.
• Understand, interpret, and apply Citywide and departmental codes, policies, and procedures, and applicable federal, state, and local policies, laws, and regulations.
• Maintain confidentiality of private or sensitive information.
• Collect and compile related data.
• Plan and organize work to meet changing priorities and deadlines.
• Use sound judgement and develop creative recommendations.
• Maintain appropriate, accurate, and effective recordkeeping.
• Perform complex arithmetic and basic statistical calculations accurately.
• Operate office equipment, including computer equipment and office software applications.
• Communicate tactfully, clearly, and concisely, both orally and in writing.
• Establish and maintain effective working relationships with department management, City employees, attorneys, insurance companies, the public, and those contacted in the scope of work.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Risk Manager or other division management staff.

This is a non-supervisory classification. 

Salary : $68,460 - $87,408