Information Technology Analyst

ABOUT US

At the City of Santa Barbara, the best part of our organization is our people. As a City of Santa Barbara employee, you will work in an environment with other motivated individuals who are passionate about their work. We strive to provide employees with the support they need to thrive. Discover more about us, our values and our organizational culture here. 

The mission of the Information Technology Department is to provide vision and direction to improve City business processes using technology, while maintaining secure and reliable access to information. Read more about the Department of Information Technology here.

THE POSITION

The City of Santa Barbara Information Technology Department is seeking a knowledgeable and collaborative Information Technology Analyst (Network Analyst). This position is responsible for performing various professional, technical, and analytical duties to support the City’s computers, local and wide area network infrastructure, applications, and users.  Duties include specifying, configuring, and troubleshooting access control, security cameras, physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment; desktop, laptop, and tablet work stations, applications and other peripheral equipment. This classification may be assigned to departments utilizing equipment and technology specific to business operations where specialized knowledge is required.

Knowledge of:

• Microsoft Windows Server, VMware, Microsoft Office, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, anti-virus, anti-spam, and anti-malware software, Internet, remote access, and computer and network utilities, software and applications specific to departmental operations.
• Access control systems and administration of those systems including permissions, monitoring, troubleshooting, and upgrades.
• Security camera systems and administration of those systems including permissions, monitoring, troubleshooting, and upgrades.
• Network equipment (such as switches, routers, and firewalls), servers, storage devices, backup and recovery systems, computer work stations, laptops, and tablets and other peripherals.
• Principles and business practices of computer systems, networking, data communications, backup, disaster recovery, and disk storage.
• Windows applications, databases, and related configuration requirements.
• Basic principles of networks and security.

Ability to:

• Prepare clear and logical reports and program documentation. 
• Work independently to meet schedules and time lines; may be required to be available during non-working hours to provide system support and ensure systems are operating optimally.  
  • Specify, install, support and troubleshoot computer systems and applications, including technologies unique to an assigned department. 
  • Triage and prioritize issues; assign questions and issues to applicable vendors for resolution.
  • Communicate effectively, both orally and in writing.
  • Train users on applications and technology.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
  • Sitting for long periods of time
  • Operating assigned equipment
  • Maintain effective audio-visual discrimination and perception needed for:
    • Making observations
    • Communicating with others
    • Reading and writing
    • Operating assigned equipment
      
      

Skill to: 
Installation, support, and troubleshooting of computer systems, networks, applications, including technologies unique to an assigned department.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three (3) years of increasingly responsible network administration and applications support experience.

Education and/or Training:

Equivalency to a Bachelor’s degree from an accredited college or university with major course work in computer science or a related field.

License, Certificate and/or Other Requirements:

MCSE and CCNA certifications are desirable

It is important that your application and supplemental questionnaire show all the relevant education, training, and experience you possess which qualifies you for this position. All applications and supplemental questionnaires will be reviewed and the most qualified candidates will be invited to continue in the selection process. Be sure to be thorough in your responses. Statements such as “See application”, “Extensive Experience”, or "See Resume" are not an acceptable substitute for a completed application and supplemental questionnaire.  

The selection process may consist of an application screening, written exam, computer skills exam and/or an oral interview. The successful candidate's employment history will be thoroughly evaluated prior to appointment.

ADDITIONAL INFORMATION

There is currently one (1) vacancy within the Information Technology Department. 

This position follows a 9/80 work schedule and will become hybrid after sufficient onboarding. Hybrid includes some on-site and remote work. Schedules are dependent upon operational needs and are subject to change.

CITY APPLICATION AND RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE MUST BE RECEIVED BY 5:30 PM ON MONDAY APRIL 21, 2025. TENTATIVE FIRST ROUND INTERVIEWS WILL TAKE PLACE THE WEEK OF MAY 5, 2025. TENTATIVE SECOND ROUND INTERVIEWS WILL TAKE PLACE THE WEEK OF MAY 12, 2025.  

Communication regarding your application and/or status will be sent to the email address listed on your application.  Please check your email and spam regularly throughout the recruitment process. You may also log into your governmentjobs.com account to view these emails.

Salary : $97,270 - $118,232