Customer Service Representative (Accepting Applications 1/21/2025 Only)

Salary : $33,584.00 Annually

Location : Savannah, GA

Job Type : Full-Time Permanent

Job Number : 2502179

Department : Financial Services Department

Opening Date : 01 / 07 / 2025

Closing Date : 1 / 21 / 2025 11 : 59 PM Eastern

Purpose

The City of Savannah is looking for an energetic, self-motivated, and customer service-oriented individual to join our team in the Revenue Utilities Services Division as a Customer Service Representative. This position performs clerical and customer service support for department operations.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee / spouse / child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan(457 B), pension plan, flexible spending account, home purchase assistance and paid holidays!

Women, Minorities, and Veterans Are Encouraged to Apply!

Essential Job Functions

• Provides high-level customer service; assists customers with complex, service complaints, and discrepancies.
• Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

Minimum Qualifications

High School diploma or GED equivalent with two (2) years of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience.

Bi-lingual skills a plus.

Additional Information

Background investigation, including supervised drug screen, post offer / pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

Salary : $33,584