What are the responsibilities and job description for the Code Compliance Technician position at City of Savannah?
Purpose
The City of Savannah, Code Compliance Department is looking for an energetic, forward thinking, Code Compliance Technician. This position provides administrative and technical support for department daily operations under the direct supervision of a Code Compliance Manager.
Submit your application today to join a winning team!
We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers' program, tuition reimbursement and more!
Essential Job Functions
- Coordinates, assigns and reviews work and establishes work schedules for contracted personnel; maintains standards; monitors status of work in progress; schedules inspections to validate completed contractor work. Contracted work includes lot cutting, securing properties, towing abandoned/derelict vehicles, demolishing properties, title searches, and others as needs arise.
- Processes and prepares contractor payments.
- Investigates and resolves contractor billing discrepancies.
- Inputs contractor invoices to property owner accounts.
- Maintains contractor files and records.
- Provide appropriate and correct information to incoming customer questions, concerns, and complaints.
- Process customer calls according to established department policies and procedures.
- Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
- Processes clearance check forms for outstanding code compliance fees.
- Processes shopping cart citations.
- Managing and overseeing the collection of outstanding accounts.
- Reviews all records for a customer to determine a possible explanation for non-payment prior to commencing the collection process.
- Prints monthly statements and sends to customers. Prints, verifies, and maintains accounts receivable invoice records as well as open and aging reports and journals.
- Reviews status of aged and delinquent accounts with Accounting on a weekly basis.
- Supervises preparation and transmitting of letters and notices on delinquent accounts.
- Communicates with customers regarding their billing and payment ability.
- Performs other related duties as assigned.
Minimum Qualifications
Requires High School graduation or GED equivalent; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Work Location: Interchange Drive; Work Hours: M - F 8AM - 5PM
Additional Requirements
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
Additional Information
- Knowledge of city and department policies and procedures.
- Skill in decision making.
- Skill in the collection of outstanding accounts.
- Skill in compiling information and preparing reports.
- Skilled in EXCEL and other Microsoft Office products.
- Skill in operating such office equipment as a computer, calculator, copier, and facsimile machine. Must be proficient in typing and have strong computer skills.
- Skills in establishing priorities and organizing schedules and operating tasks.
- Skill in interpersonal relations.
- Skill in oral and written communication.
- Knowledge of generally accepted business principles.
- Knowledge of modern office practices and procedures.
- Skill in handling confidential matters.
