What are the responsibilities and job description for the Customer Service Representative (Accepting Applications 3/26/2025 Only) position at City of Savannah?
The City of Savannah is looking for an energetic, self-motivated, and customer service-oriented individual to join our team in the Revenue Utilities Services Division as a Customer Service Representative. This position performs clerical and customer service support for department operations.
We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan(457 B), pension plan, flexible spending account, home purchase assistance and paid holidays!
Women, Minorities, and Veterans Are Encouraged to Apply!
- Provides high-level customer service; assists customers with complex, service complaints, and discrepancies.
- Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials.
- Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
- Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
- Distributes and accepts applications; assists customers
- Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
- Maintains filing system, records data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
- Explains policies and procedures to internal and external customers.
- Performs related work as assigned.
Bi-lingual skills a plus.Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
Salary : $37,440
