What are the responsibilities and job description for the Permit Service Technician - Development Services position at City of Savannah?
Purpose
This position provides customer service in the permitting and coordination of construction plan reviews for private development building construction projects.
We offer great pay, and excellent benefits including medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, employee referral program, home purchase assistance and 12 paid holidays! Women, Minorities, and Veterans Are Encouraged to Apply!
Essential Job Functions
- Performs cursory plan review for completeness, inclusive of fees and appropriate calculations and the appropriate signatures and professional seals; logs in plans that have all required information; returns plans to designers with lists of deficiencies.
- Prepares correspondence for clients, designers, and architects concerning insufficient submittal requirements to start and complete plan reviews for building permit applications.
- Evaluates and advises assigned designers; handles designer concerns and problems.
- Enters data from building permit application into computer system for building permit.
- Coordinates with other departments to ensure requirements for plan review are received before plan review begins.
- Receives and logs in all revised plans received from customers/design professionals for plan review to be reviewed by plan examiners.
- Receives telephone calls; responds to inquiries concerning permit status; assists customers in person.
- Develops solutions to customer service issues.
- Maintain records for archiving the building permit applications.
- Assists customers at the front desk when front desk staff aren't available.
- Tracks and manages all assigned permits using an Excel spreadsheet.
- Communicates the city ordinance requirements for state licenses and local business tax certificates to contractors and design professionals.
- Manages and processes plan review and building permit payments and refunds.
- Coordinates, creates and manages construction plan reviews in Bluebeam Studio.
- Verifies and obtains valid state licenses and business tax certificates for all contractors.
- Issues approved building permits and approved construction plans and drawings.
- Performs other related duties as assigned
Minimum Qualifications
High School Diploma or GED equivalent; with one (1) year of customer service and data entry work experience; or an equivalent combination of education and experience.
Additional Requirements
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
Additional Information
- Knowledge of the construction plan review process.
- Knowledge of modern office practices and procedures.
- Knowledge of computers and other modern office equipment.
- Skill in establishing priorities and organizing work.
- Skill in the operation of computers and other modern office equipment.
- Skill in public and interpersonal relations.
- Skill in oral and written communication.
