Business Services Manager

Salary : $86,070.40 - $117,332.80 Annually

Location : Scottsdale, AZ

Job Type : Full-Time Regular

Job Number : FY2425-00636

Division : CITY TREASURER

Department : UTILITY BILLING - WATER

Opening Date : 01 / 15 / 2025

Closing Date : 1 / 29 / 2025 11 : 59 PM Arizona

Introduction

About the Position :

The Business Services Manager oversees two revenue generating sections within the Business Services Department. This position will oversee the Utility Billing section.

Anticipated starting salary may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $101,670.40 annually.

Minimum Qualifications

Education and Experience

• Bachelor's Degree from an accredited educational institution.
• Five years' professional experience in a customer service environment.
• Must have three years of Supervisory experience.
• Any equivalent combination of education and / or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications and Other Requirements

Other pertinent licenses and / or certifications may be required of some positions depending on department / section assignment.

Essential Functions

Work Environment / Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits Highlights :

The City of Scottsdale offers a comprehensive benefits package including :

Please visit the Benefits Information page for more information.

Selection Process : The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include :

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE : Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at ([redacted]. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service ([redacted]) may contact HR Receptionist at ([redacted].This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Full-Time Positions :

The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits,

Part-Time Positions :

The City of Scottsdale offers paid medical leave for part-time staff.

Commute Solutions Program

City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.

Public Service Loan Forgiveness Program (PSLF).

The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking

Please indicate which best describes your education. Note : The degree (to include the major) must be listed in the Education Section of the application.

Do you have at least five years' professional experience in a customer service environment?

Do you have at least 3 years of lead or supervisory experience?

Please describe in detail all management / leadership experience, including length of time and location. Note : Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please indicate "None".

Please describe in detail any experience you have with billing. Note : Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please indicate "None".

Please describe in detail your experience managing a call center or a large customer focused environment. Note : Employers mentioned here must be shown in the Work Experience section of the application. Do not state "See resume" in lieu of responding to this question. If you don't have this experience, please indicate "None".

Please indicate how you learned about this job opportunity with the City of Scottsdale.

Required Question

Salary : $86,070 - $117,333