Accounts Receivable & Billing Advisor

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. 

City Light is hiring a hands-on, detail-oriented Accounts Receivable & Billing Advisor who will lead our billing and receivables operations while playing a key role in configuring the AR system. This person will take ownership of high-volume invoicing and cash application reconciliations, serve as a primary point of contact for customer inquiries, and support critical setup elements including customer portal, payment gateway, and invoice presentation. The Accounts Receivable & Billings Advisor will develop and implement cross-functional process improvements to enable more timely and accurate billings and resolve issues with bills. The ideal candidate has a strong financial background, thrives in cross-functional environments, and has both operational discipline and systems savvy. This position reports to the Accounting Director.

Here is more about what you’ll be doing: 

• Supervise a team of three Accounting Technicians (Acct Tech III) and two Accountants

·Develop and implement cross functional process improvements to enable more timely and accurate billings.

• Respond to customers with inquiries about bills, and coordinate with Engineering, Customer Operations, Cost Accounting and other technical staff to resolve issues with bills.
• Identify and advocate for upstream improvements in process and documentation to reduce recurrent billing issues and errors.
• Implement a process to research and apply payments to the correct customer accounts in a timely manner.
• Implement a process to send customer statements timely.
• Ensure account reconciliations are completed timely and accurately
• Implement and monitor Accounts Receivable and Billing metrics

AR Operations and Oversight

• Own the billing process end-to-end, including invoice creation, formatting, delivery and accuracy in PeopleSoft.
• Manage high-volume cash application, investigating variances, unapplied cash, and payment discrepancies.
• Perform regular reconciliations to ensure alignment between PeopleSoft and bank/payment systems.
• Supervise AR support roles and provide day-to-day oversight and coaching.
• Monitor and maintain clean AR aging; partner with internal and external stakeholders to support collections.
• Serve as the first point of contact for customer inquiries related to invoices, payment and account set-up.

Required Qualifications: 

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has: 

Education: Bachelor’s degree in Accounting, Finance or a related field.

Experience: 2 years of AR experience with at least one to two years in a supervisory or lead role. 

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Strong financial systems experience, particularly with Customer Portals, AR, invoicing, and reporting.
• Experience managing high-volume transactions, including reconciliations and payment processing.
• Familiarity with customer portal configuration, payment gateway integration, and invoice formatting within ERP systems.
• Strong communication and problem-solving skills; comfortable fielding inquiries from customers and internal teams.
• Process-oriented with a systems mindset and experience supporting systems implementations or upgrades.
• Expertise and experience in leading broad cross-functional process improvements
• Proven leadership skills, ideally demonstrated in a large organization
• Project Management experience
• Experience developing operational metrics and reports
• Experience in a dynamic, scaling or mission-driven organization is a plus.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The full salary range for this position is $54.60 to $81.93 per hour.

Application Process

Please submit the following with your online application: 

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement 
• A current resume of your educational and professional work experience. 

*Incomplete applications will not be considered*

Who May Apply: This position is open to all candidates that meet the qualifications.   Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020.Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.

Salary : $55 - $82