Customer Engagement Program Intern - Seattle City Light

Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

The Commercial Customer Engagement Program Intern supports customer engagement initiatives for City Light’s commercial customers. This role will schedule customer meetings and assist the Lead PM on strategic planning, communication, and follow-up. The ideal candidate will bring exceptional organizational skills, attention to detail, and a passion for fostering customer relationships.

Learning Objectives:

• Event Planning and Coordination - Develop expertise in scheduling, organizing, and executing professional meetings, including logistics, material preparation, and stakeholder coordination.
• Survey Design and Analysis - Gain hands-on experience in creating pre- and post-meeting surveys, analyzing feedback, and translating data into actionable insights.
• Presentation Skills - Enhance skills in creating and delivering impactful PowerPoint presentations that effectively communicate ideas and objectives.
• Cross-Functional Collaboration - Build proficiency in coordinating with internal Subject Matter Experts (SMEs) to ensure meetings deliver high-value content to customers.
• Process Development and Documentation - Learn how to create, standardize, and document repeatable systems and workflows to support ongoing engagement efforts.
• Time Management - Master techniques for managing schedules, resources, and priorities to ensure seamless meeting execution.
• Customer Feedback Integration- Understand how to integrate customer feedback into engagement strategies to improve satisfaction and outcomes.
• Industry Knowledge and Trends - Develop a deeper understanding of the electric utility industry, including customer expectations, challenges, and opportunities.
• Problem-Solving and Adaptability - Build skills in identifying and addressing potential challenges in meeting planning and execution, ensuring a proactive and flexible approach.
• Professional Communication - Learn best practices for creating clear, concise, and professional communications, including invitations, agendas, and follow-ups.
• Data-Driven Decision-Making - Strengthen abilities to use engagement metrics and survey data to guide and refine customer engagement programs.
  
  

Job Responsibilities

Project(s) Scope:

• Meeting Schedules- Develop and maintain a master calendar for recurring customer meetings, ensuring timely communication with participants.
• Meeting Invitations and Agendas - Create professional and customized invitations and detailed agendas for each meeting.
• Pre-Meeting Surveys - Design and distribute pre-meeting surveys to gather customer insights and tailor meeting content.
• Post-Meeting Surveys and Reports - Administer post-meeting surveys, compile feedback, and generate detailed reports with actionable recommendations.
• PowerPoint Presentations - Produce polished and engaging presentations that effectively convey meeting objectives and topics.
• SME Coordination Plan - Develop a system to recruit, schedule, and prepare internal SMEs for their roles in customer meetings.
• Meeting Documentation - Record meeting notes, action items, and key takeaways, and distribute them to stakeholders promptly.
• Process and Systems Documentation - Create a detailed, repeatable system for organizing and executing customer meetings, including templates and process guidelines.
• Customer Engagement Metrics - Track and report on engagement effectiveness, including survey participation rates, customer satisfaction scores, and attendance.
• Improvement Plan - Present periodic improvement plans based on feedback and engagement outcomes to refine the overall process.
  
  

Qualifications

Required Qualifications:

Graduate students will need to maintain a 3.0 GPA or above throughout the internship.

Areas of Study:

• Enrolled in an accredited graduate program during their internship.
• Enrolled in an academic program with focus on Business Administration, Communications, Marketing, Project Management, Energy Management, Environmental Science, Information Systems, Data Analytics or related field.
  
  

Desired Qualifications:

You will be successful if you have the following experience, skills, and abilities:

• Proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Familiarity with survey tools and data analysis techniques.
• Ability to lead cross-functional teams and coordinate with internal SMEs.
  
  

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

The full salary range for this position is $26.71 to $26.71 per hour.

Application Process

To complete your application, submit the online form with the following attachments:

• Resume
• Cover letter explaining how your coursework, activities, and experience qualify you for this internship.
• Your unofficial transcript - including current coursework, next term registration (if available at the time of application), and cumulative GPA.
• If applicable - for students transitioning from an undergraduate to graduate program, submit admissions offer to the graduate program to confirm intention of fall enrollment.
  
  

Incomplete applications will not be considered.

Internship Duration and Hours: Year-long: The timeframe of this internship will be one year in duration, with either a May (semester schools) or June (quarter schools) 2025 start date. Working hours are up to 40 per week during the summer, and a max of 20 per week during the academic year.

Hybrid Work: The City has the expectation that interns will be readily available to report to onsite at work in Seattle in accordance with the current Mayoral mandate of a minimum of 3 days per week. Additional in-person work requirements are based on business need and determined by the hiring authority.

Interns must have a Washington State address and live in Washington State at the time of hire and for the duration of their employment.

Benefits: Interns do not receive benefits but can obtain a subsidized ORCA pass and accrue sick time that can be used after 90 days of employment.

Background Check: Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.