Senior Business System Analyst (ITP B-BU)

Position Description

Seattle Public Utilities is seeking a Senior Business System Analyst (ITP B-BU) to join our Enterprise Asset Management (EAM) Team. This role is crucial in providing work and asset management solutions that enable SPU to efficiently manage infrastructure risks and maintenance tasks. The position coordinates responses to daily operational challenges with SPU's work and asset management systems, including Maximo, Data Splice, and Geographic Information System (GIS) Inspection Applications.

About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU’s work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

For more information about Seattle Public Utilities (SPU), checkout the:

• SPU Workplace Expectations
• Strategic Business Plan
  
  

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.

About

We know work isn’t only about what you do, it’s also about who you work for and with! SPU provides a fun and family-friendly work environment that supports a work life balance, including:

• Hybrid work schedule opportunities
• Family-friendly and multicultural work environment
• Generous benefits package
• Free public transportation options
• City pension plan with employer/employee contributions
• Growth potential and advancement opportunities
  
  

Job Responsibilities

Operational and Technical Support

• Design and implement asset management system solutions aligned with organizational goals
• Provide expert troubleshooting for Maximo, Data Splice, and related platforms
• Design and manage system operating location hierarchies and asset records
• Conduct quality assurance and functional acceptance testing
• Serve as technical Subject Matter Expert for enterprise asset management systems
  
  

Business Process Optimization

• Lead development of business requirements and innovative practices
• Create Reliability-Centered Maintenance (RCM) profiles
• Develop detailed process mapping and workflow optimization
• Establish and maintain standard operating procedures
• Identify opportunities for process automation and enhancement
  
  

Training and Change Management

• Design and deliver comprehensive training programs
• Develop user documentation and learning resources
• Lead user acceptance testing initiatives
• Provide mentoring and coaching to team members
• Manage implementation processes
  
  

Cross-Functional Collaboration and Support

• Partner with IT project managers and product owners
• Collaborate with subject matter experts across departments
• Engage stakeholders in solution development
• Foster strong relationships through dependable support
• Lead cross-functional team initiatives
  
  

Data Analysis and System Validation

• Generate and analyze operational metrics
• Perform data profiling and quality improvement
• Develop and maintain business intelligence reporting
• Execute system testing and validation processes
• Establish data governance standards
  
  

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education: Bachelor's degree in Computer Information Systems, Management Information Systems, or related field (if NO degree, candidates will need two (2) additional years of qualifying experience).

Experience: Requires three (3) years of experience with work and asset management systems (Maximo preferred) and with systems or business analysis; Data management and business reporting; Operations systems or ERP systems support.

Note: A combination of education and/or experience providing equivalent background may substitute for the required education or experience.

Workplace Schedule/Environment

• This position offers a hybrid work schedule. Starting January 2, 2025, City employees will have the option to work remotely two days per week. Individual schedules will be determined by agreement between employees and their supervisors.
• Primary day shift with occasional evening and weekend assignments. On-call availability required for emergency response during non-standard hours
• Work is performed in both office and public settings.
  
  

Desired Qualifications

• Experience supporting enterprise systems including Work/Asset Management, GIS, and ERP, with expertise in business analysis, process modeling, and system troubleshooting
• Experience practicing project management methodologies including Agile and Waterfall, with focus on test planning, performance metrics, and workflow optimization
• Leadership capabilities encompassing group facilitation, relationship management, and cross-functional team collaboration
• Technical proficiency in documentation, training development, and Microsoft Office suite (Access, PowerPoint, Excel, Word)
• Strategic thinking and analytical problem-solving, with strong ability to manage multiple priorities independently
• Excellent communication and stakeholder management abilities
• Experience in utility operations or public sector environment
  
  

Additional Information

Application Requirement(s)

• A complete NEOGOV/Government Jobs on-line application
• Supplemental questionnaire responses
• Attached Resume & Cover Letter describing your skills and experience in relation to this position.
  
  

~Candidates submitting an incomplete Application Packages will NOT be considered~

The salary range for this position is $52.63 - $79.00 per hour ($109,891 - $164,952 annually).

This hiring process involves a background check of conviction and arrest records incompliance with Seattle’s Fair Chance Employment Ordinance, SME 14.17. Applicants will be provided an opportunity to explain or correct background information.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

If you have any questions, please contact Erika Monroe at erika.monroe@seattle.gov.

Learn more about Seattle Public Utilities at our web page www.seattle.gov/util/.