What are the responsibilities and job description for the Technical Support Intern - Seattle City Light position at City of Seattle?
Position Description
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
The Technical Support intern will contribute to the effective delivery of technology services by acting as a liaison with Seattle IT services to assist with device and asset management. The intern will assist in coordinating IT device Replacements and Decommissions requests, run updates on shared devices. In addition, perform Quality Assurance checks on newly received/serviced desktops and laptops and facilitate basic Help Desk requests for SCL employees and coordinate with Seattle IT for further assistance/evaluation.
Learning Objectives:
Project(s) Scope:
Required Qualifications:
Undergraduate students will need to maintain a 2.0 GPA or above throughout the internship.
Areas of Study
You will be successful if you have the following experience, skills, and abilities:
Additional Information
The full salary range for this position is $21.78 per hour.
Application Process
To complete your application, submit the online form with the following attachments:
Internship Duration and Hours: Year-long: The timeframe of this internship will be one year in duration, with either a May (semester schools) or June (quarter schools) 2025 start date. Working hours are up to 40 per week during the summer, and a max of 20 per week during the academic year.
Interns must have a Washington State address and live in Washington State at the time of hire and for the duration of their employment.
Benefits: Interns do not receive benefits but can obtain a subsidized ORCA pass and accrue sick time that can be used after 90 days of employment.
Background Check: Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.
Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.
Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.
The Technical Support intern will contribute to the effective delivery of technology services by acting as a liaison with Seattle IT services to assist with device and asset management. The intern will assist in coordinating IT device Replacements and Decommissions requests, run updates on shared devices. In addition, perform Quality Assurance checks on newly received/serviced desktops and laptops and facilitate basic Help Desk requests for SCL employees and coordinate with Seattle IT for further assistance/evaluation.
Learning Objectives:
- Communication skills; effectively learn how to communicate technical terms to a non-technical audience.
- Troubleshoot and handle minor IT issues that require patches and updates; Act as a liaison with Seattle IT to determine appropriate course of action.
- Critical thinking skills to analyze information and make judgments to document, identify, solve and/or refer issue.
- Coordinate with a broad range of audiences including IT, executives, hiring managers, project managers, and staff to achieve project goals.
- Customer service orientation which includes the ability to effectively work in a multicultural workplace and all segments of the utility.
Project(s) Scope:
- Learn the IT Service Hub to process asset management and lifecycle replacement of devices.
- Provide technical advice for customers seeking recommendations from the IT Product Catalog
- Consult with Seattle IT for hardware requirements for specialized systems.
- Assist with setting up and maintaining computers, laptops and peripherals.
- Create supporting documents to assist new staff with common technical questions (ex: using the City’s Software Center and how to install network printers).
- Replace and set up malfunctioning monitors, cables and other peripherals.
Required Qualifications:
Undergraduate students will need to maintain a 2.0 GPA or above throughout the internship.
Areas of Study
- Enrolled in an accredited certificate, 2-year or 4-year undergraduate program during their internship.
- Enrolled in an academic program with focus on Computer Science, Computer Systems, Cybersecurity, Information Technology or related field.
You will be successful if you have the following experience, skills, and abilities:
- Strong communication skills, both verbally and in writing.
- Fundamental knowledge of Microsoft operating systems and Microsoft Suite.
- Fundamental knowledge in application development using MA Power Apps.
Additional Information
The full salary range for this position is $21.78 per hour.
Application Process
To complete your application, submit the online form with the following attachments:
- Resume
- Cover letter explaining how your coursework, activities, and experience qualify you for this internship.
- Your unofficial transcript - including current coursework, next term registration (if available at the time of application), and cumulative GPA.
Internship Duration and Hours: Year-long: The timeframe of this internship will be one year in duration, with either a May (semester schools) or June (quarter schools) 2025 start date. Working hours are up to 40 per week during the summer, and a max of 20 per week during the academic year.
Interns must have a Washington State address and live in Washington State at the time of hire and for the duration of their employment.
Benefits: Interns do not receive benefits but can obtain a subsidized ORCA pass and accrue sick time that can be used after 90 days of employment.
Background Check: Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3. A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.
Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.
Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.
Salary : $22
