Community Service Technician (Lobby)

COMMUNITY SERVICE TECHNICIAN (Lobby)
https://www.seguintexas.gov/1319/Pay-Schedules: Pay Group 9

SUMMARY OF POSITION:
Under general supervision, non-sworn position performs a variety of technical, analytical, and clerical work related to law enforcement. Assists the public with civil or property complaints, assists police personnel by handling non-hazardous situations, and performs other duties not requiring Peace Officer status.

EXAMPLES OF WORK:
Essential Duties*

• Attends training activities and receives classroom and field instruction in basic police methods;
• Receives and documents citizen complaints both in person and by telephone regarding nonemergency incidents including, but not limited to burglaries, thefts, forgeries, missing persons, lost/found property, and criminal mischief, secures necessary information, interprets and assesses the seriousness of the situation, and makes determination as to appropriate handling of matter;
• Work may involve non-traditional working hours including nights and weekends;
• Performs clerical duties such as typing, filing, photocopying, etc. as required;
• Writes offense, incident, and related reports;
• Uses law enforcement sensitive databases and provides analytical support and reports;
• Analyzes computer generated data and completes various computer functions;
• Greets and assists lobby patrons, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone; forwards calls to appropriate personnel; takes and provides phone messages; responds to public inquiries for information regarding police reports and other matters;
• Process, collect, and tag evidence as required;
• Testify in court when necessary;
• Conducts Golf Cart Inspections;
• Completes Car Seat Inspections;
• Assist in answering main phoneline in Records Division;
• Assists other departmental employees as needed, functions as a team member and interacts appropriately with the general public;

Other Important Duties*

• May perform the duties of a Police Records Clerk;
• Collects fees for copies of reports, records checks, and other matters; prepares and issues receipts; maintains appropriate ledgers and balances register;
• Observes safety rules and procedures; and
• Performs such other duties as may be assigned.

ACCEPTABLE EXPERIENCE AND TRAINING:
High school education, or its equivalent, plus one year administrative/clerical experience preferably in a law enforcement setting. Prior law enforcement experience meets Acceptable Experience and Training.


CERTIFICATES AND LICENSES REQUIRED:
Texas driver’s license applicable to job responsibilities with good driving record.


-Starting Pay: $21.07/hour
-Position Will Remain Open Until Filled

• The City of Seguin is an "Equal Employment Opportunity Employer" (AA/EOE)