What are the responsibilities and job description for the LT - Community Support Specialist position at City of Shoreline?
JOB
Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. NOTE This a two-year Term-Limited position with an expected end date of December 2026. GENERAL SUMMARYThe City of Shoreline is hiring two half-time (0.5FTE) Community Support Specialists to provide information and referrals to Shoreline community members who are seeking human services support, such as financial assistance or other social services. This position will provide limited short-term assistance to individuals who may need a “warm hand-off” in navigating social services systems. The position is in the Community Services department and Human Services program and will work closely with the Housing and Human Services Program Manager. The Community Support Specialist role will support program-related record keeping, reports, and other written documents, and work with community-based organizations to coordinate access to services. The recommendations in the City’s Human Services Strategic Plan, which was completed in April 2024, prioritized equity and access in the areas of basic needs; counseling/behavioral health; and housing and homelessness. The successful candidate will be experienced navigating social services resources and advocating for individuals in accessing services, especially with diverse populations and communities most negatively impacted by systemic barriers, including limited English speakers, recent immigrant/refugees, people with disabilities, older adults, and those who are unhoused and/or low-income. In this role, they will also support Shoreline City Council’s Resolutions 401 and 467 which state the City’s values to building a welcoming and anti-racist community where everyone feels included and can thrive.DEFINITIONProvide community members information and referrals to human services programs and give limited, short-term direct assistance to those who need support in accessing resources. Provide support for human services programs and administrative activities.SUPERVISION RECEIVED AND EXERCISEDReceives general supervision from supervisory or management staff.
EXAMPLE OF DUTIES
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions: Respond to public inquiries and provide requested information or refer as appropriate.Provide direct assistance to individuals in need of support to access various community resources, such as researching programs available, eligibility, and application process.Document, track, monitor and analyze program inquiries to provide reports and summaries of services and assistance provided.Create, update, and maintain a comprehensive list of community resources. Collect and analyze data on service utilization to inform program improvement.Build and maintain connections with local human service agencies in order to provide better assistance to Shoreline residents.Provide outreach to local organizations on services provided by the City.Represent the City of Shoreline on local human services committees, groups, and organizations. Conduct outreach to raise awareness about available services and resources, including presenting at community events and distributing informational materials.Support human services research, analysis, and program and project reports, such as financial and budget reports, briefing papers, council staff reports, policies, ordinances, and grants.Support presentations and recommendations to City Council as needed.Coordinate and facilitate project team meetings or staff meetings as needed.Marginal Functions: Perform related duties and responsibilities as required.
SUPPLEMENTAL INFORMATION
The City's mission is to fulfill the community’s vision through highly valued public service. Our employees work relentlessly to achieve organizational goals while embracing the City’s values. City Mission, Values, and Goals Application Process: To demonstrate skills and interest, please complete the application and provide answers to the Supplemental Questions which will help us determine your qualifications for the job. (This application does NOT allow for attachments.)Conditions Of Employment: All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.All positions require the completion of references checks, including at least one prior supervisor.This position requires completion of a criminal background check prior to start employment.Environmental Conditions: Office environment; exposure to computer screens; extensive contact with the public. Physical Conditions: Essential and marginal functions may require sitting, walking or standing for prolonged periods of time; extensive use of computer keyboard; near visual acuity for working on the computer.Employees Working Remotely: The City has implemented a remote work policy that allows staff to work up to three remote days a week, however during the 6-month probationary period it is expected that all work will be performed at City Hall. The schedule for this part time position will be mutually agreed upon but will have some mandatory in-office days. Full-time remote work is not an option. Once hired, employees must reside in the State of Washington.
Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. NOTE This a two-year Term-Limited position with an expected end date of December 2026. GENERAL SUMMARYThe City of Shoreline is hiring two half-time (0.5FTE) Community Support Specialists to provide information and referrals to Shoreline community members who are seeking human services support, such as financial assistance or other social services. This position will provide limited short-term assistance to individuals who may need a “warm hand-off” in navigating social services systems. The position is in the Community Services department and Human Services program and will work closely with the Housing and Human Services Program Manager. The Community Support Specialist role will support program-related record keeping, reports, and other written documents, and work with community-based organizations to coordinate access to services. The recommendations in the City’s Human Services Strategic Plan, which was completed in April 2024, prioritized equity and access in the areas of basic needs; counseling/behavioral health; and housing and homelessness. The successful candidate will be experienced navigating social services resources and advocating for individuals in accessing services, especially with diverse populations and communities most negatively impacted by systemic barriers, including limited English speakers, recent immigrant/refugees, people with disabilities, older adults, and those who are unhoused and/or low-income. In this role, they will also support Shoreline City Council’s Resolutions 401 and 467 which state the City’s values to building a welcoming and anti-racist community where everyone feels included and can thrive.DEFINITIONProvide community members information and referrals to human services programs and give limited, short-term direct assistance to those who need support in accessing resources. Provide support for human services programs and administrative activities.SUPERVISION RECEIVED AND EXERCISEDReceives general supervision from supervisory or management staff.
EXAMPLE OF DUTIES
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions: Respond to public inquiries and provide requested information or refer as appropriate.Provide direct assistance to individuals in need of support to access various community resources, such as researching programs available, eligibility, and application process.Document, track, monitor and analyze program inquiries to provide reports and summaries of services and assistance provided.Create, update, and maintain a comprehensive list of community resources. Collect and analyze data on service utilization to inform program improvement.Build and maintain connections with local human service agencies in order to provide better assistance to Shoreline residents.Provide outreach to local organizations on services provided by the City.Represent the City of Shoreline on local human services committees, groups, and organizations. Conduct outreach to raise awareness about available services and resources, including presenting at community events and distributing informational materials.Support human services research, analysis, and program and project reports, such as financial and budget reports, briefing papers, council staff reports, policies, ordinances, and grants.Support presentations and recommendations to City Council as needed.Coordinate and facilitate project team meetings or staff meetings as needed.Marginal Functions: Perform related duties and responsibilities as required.
SUPPLEMENTAL INFORMATION
The City's mission is to fulfill the community’s vision through highly valued public service. Our employees work relentlessly to achieve organizational goals while embracing the City’s values. City Mission, Values, and Goals Application Process: To demonstrate skills and interest, please complete the application and provide answers to the Supplemental Questions which will help us determine your qualifications for the job. (This application does NOT allow for attachments.)Conditions Of Employment: All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.All positions require the completion of references checks, including at least one prior supervisor.This position requires completion of a criminal background check prior to start employment.Environmental Conditions: Office environment; exposure to computer screens; extensive contact with the public. Physical Conditions: Essential and marginal functions may require sitting, walking or standing for prolonged periods of time; extensive use of computer keyboard; near visual acuity for working on the computer.Employees Working Remotely: The City has implemented a remote work policy that allows staff to work up to three remote days a week, however during the 6-month probationary period it is expected that all work will be performed at City Hall. The schedule for this part time position will be mutually agreed upon but will have some mandatory in-office days. Full-time remote work is not an option. Once hired, employees must reside in the State of Washington.