What are the responsibilities and job description for the Service Desk position at City of Shoreview, MN?
DESCRIPTION
Service Desk employees enjoy a fast-paced environment with over 500,000 visitors to our Community Center each year. Shoreview employs 10-18 people to work at the desk serving residents, members and guests. The Community Center has a fitness center, a full-size gym, aerobics studios, a running/walking track, indoor swimming pool/Tropics Water Park, child care center, locker rooms, two banquet rooms, meeting rooms, and much more. Our Parks and Recreation Department offers a wide variety of classes throughout the facility as well.
A training and orientation is provided to new employees. Shirts are provided to employees.
DUTIES INCLUDE
- Greet and assist visitors to the Community Center
- Provide a wide variety of information to guests on the phone and in-person
- Collect fees, operate a cash register, and reconcile cash through cash procedures
- Provide backup support to the Wave Cafe when needed
- Arrive on time for shift
- Maintain timesheet with accurate number of hours worked
- Find substitute to work shift if a planned absence is necessary
- Other duties as assigned by the Community Center management team
QUALIFICATIONS
- Ability to successfully work with a variety of people to answer questions & resolve problems
- Ability operate a computer, including adequate typing skills (35-45 wpm)
- Ability to operate a cash register, make correct change, and reconcile cash
- Ability to multi-task and track a large quantity of information from multiple sources
- Must be at least 16 years old.
OTHER
Hours: You must be available weekdays and weekend hours.
The Community Center is open:
Monday-Friday: 5 am – 9 pm
Saturday & Sunday: 6 am – 8 pm
In addition, we are open 364 days a year with limited hours on holidays including Thanksgiving and New Year's Day. We are closed on Christmas Day.
*** FREE Community Center Membership! ***
Associate employees enjoy a free membership to the Community Center, free parking, direct deposit (required) and uniforms (where applicable).
