CUSTOMER SERVICE REPRESENTATIVE - PUBLIC WORKS

Salary : $34,049.60 Annually

Location : Sierra Vista, AZ

Job Type : FULL-TIME

Job Number : 02 14 25 REQ 1445

Department : Public Works

Opening Date : 02 / 14 / 2025

Closing Date : 3 / 2 / 2025 11 : 59 PM Arizona

DRUG FREE WORKPLACE

Applicants for employment and volunteer opportunities should be aware of the City of Sierra Vista's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

Definition & Essential Functions

Under immediate supervision, greets visitors, answers telephones, and provides customer service support for City activities and services.

FLSA status : Non-Exempt.

Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.

Tasks

Performs customer service tasks in support of Public Works.

First priority is answering incoming phone calls.

Greets citizens and customers; provides directory assistance and general information to callers; transfers calls, takes messages; announces visitors.

Accepts and enters payments for utility services, right-of-way permits, fleet maintenance repairs, compost fees, special pickup tickets, airport fuel receipts and other miscellaneous revenue, provides receipts.

Balances, and takes daily deposits to City Hall; maintains and balances cash drawer, runs batch queries.

Works directly with the Refuse section to include entering work orders, closing work orders, and researching customer inquiries, maintain compost / refuse reports.

Provides assistance and information to customers and citizens with inquiries and complaints; distributes incoming mail; receives messages from main voicemail at Pete Castro Center. Reserves City vehicles for City staff; reserves meeting rooms and schedules meetings. Assists other secretaries in Department, to include processing right-of-way permits, filing, and other duties as assigned.

Knowledges, Skills & Other Characteristics

Knowledge of :

Department policies, procedures, and schedules of activities.

Basic office procedures and practices to include exceptional customer service skills and attention to detail.

Municipal service rates, cycles, and procedures.

The City of Sierra Vista's policies, procedures, standards, and software for fiscal services.

City policies, procedures, and organizational functions.

General City operations, functions, and services.

Skill in :

Working in a multi-tasking environment.

Maintaining records and accounts.

Cashiering.

Greeting and receiving visitors and telephone callers with courtesy.

Establishing and maintaining effective working relationships with City staff, customers, and the public.

Communicating effectively, orally and in writing.

Using and maintaining office equipment, including personal computer, computer terminal, calculator, telephone, fax, scanner, and copier.

Using department appropriate software including Microsoft Office Products.

Qualifications

High School Diploma or GED required.

Two (2) years experience in general office, cashiering, OR customer service.

Driver's license or ability to obtain an Arizona driver's license by employment date.

Additional Information :

The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. The City of Sierra Vista complies with applicable state and local laws governing nondiscrimination in all employment activities.

The City of Sierra Vista complies with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.

The City of Sierra Vista offers a comprehensive benefits package, which includes but is not limited to :

Medical Insurance City pays 100% of the health plan premium for employees.

Dental Insurance City pays 100% of the dental plan premium for employees.

Short-Term Disability City pays 100% of the short-term disability plan premium for employees.

Life Insurance City provides $50,000 in term life insurance with up to $250,000 in additional insurance available for purchase by the employee.

Other Benefits City offers vision insurance, AFLAC, Legal Shield, education assistance, and health club membership discount.

Retirement City of Sierra Vista participates in the Arizona State Retirement System (ASRS); a defined benefit plan. Mandatory employee contribution rate is currently 12.41%.

Police and Fire personnel participate in the Public Safety Personnel Retirement System (PSPRS). Mandatory employee contribution rate range is currently 7.65% - 11.65% depending on eligible tier with PSPRS.

All employees are eligible to participate in a voluntary deferred compensation plan.

Vacation Employees earn twelve vacation days per year, available for use after six months, with increases to accrual rates in five-year service increments.

Additional Time Off / Sick Leave Employees earn twelve paid sick days per year for use after one month.

Holidays Employees are provided twelve paid holidays per year.

Do you possess a valid Driver License?

Must possess and maintain a valid Arizona Driver's License immediately following employment.

• I have read and acknowledged the above statement.

Which best describes your level of completed education?

What field is your degree in?

How many years of experience in general office, cashiering or providing customer service to public customers do you have?

Which of the following best describes your level of proficiency with Microsoft Excel

Which of the following best describes your level of proficiency with Microsoft Word?

The City of Sierra Vista supports a drug and alcohol free workplace. Conditional offers of employment will be given for positions that require pre-employment drug and controlled substance tests. This includes but is not limited to : Amphetamines, Cocaine, Opiates, PCP, all form of marijuana including THC extracts, cannabis, hashish, marijuana extracts and marijuana edibles, and all forms of use will be treated the same. Employment is contingent upon negative test results.

In addition, employment is contingent upon passing a background investigation including fingerprint records check through the Federal Bureau of Investigation and the Arizona Department of Public Safety. Falsifying or omitting information during any stage of the selection process will make you ineligible for City employment at this time and in the future.

The City of Sierra Vista's primary means of communication with applicants is via email. Please add the domain sierravistaaz.gov to your email filter and monitor your spam mail to ensure prompt awareness of correspondences from the City of Sierra Vista. You may also opt to receive text messages on your master profile settings.

Required Question

Salary : $34,050