NBF-WebMgr-IT Web Manager

Salary Range: $60,000-$65,000

Schedule: Monday-Friday, 40 hours per week.

SUMMARY: The Web Manager is a member of the Digital Team in the Department of Innovation & Technology and is a capable content manager, trainer, & digital communications strategist. The Web Manager champions web asset management and improvement projects across City Teams. We are looking for a passionate professional who is eager to improve resident experiences and public communications.

The Web Manager is responsible for the following:

• Quality auditing & UX/UI for City web products
• Training web editors and content managers
• Lead strategic web and digital communications projects
• Manage relationships with City web vendors
• With the Digital Team leadership, shape and lead web asset governance
• Other web and digital capacity building and improvement work

The Web Manager position is in the City?s Department of Innovation and Technology (I&T). I&T is an award-winning, nationally recognized government technology team. The Web Manager is an important role who will help forward the Department and the City?s vision for a welcoming, user-friendly city. Candidates that thrive on this team have a good attitude, a customer service mindset, and a love of learning.

SUPERVISION EXERCISED: Contractors, fellows, and Interns as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Manages City websites in terms of issues related to improvements, performance, bug fixes, and overall experience of residents, City staff, and website visitors.
• Oversee technical issues by organizing communications between external vendors, I&T leadership, and the Applications Team to timely resolve outages.
• Manages the South Bend 311 online service request portal
• Coordinates and trains content contributors for digital government platforms including the City website.
• Collaborates with the Applications Team, residents, and city teams to consider human-centered design, accessibility in core web products.
• Supervises contractors and fellows as needed.
• Identifies novel ways to improve the web experience of residents and city teams
• Uses reporting and data analysis tools in order to track the performance of city web assets and identify issues/opportunities.
• Project manages new web improvement projects or website improvement sprints
• Builds relationships with city teams to source new ideas and projects that improve resident communications.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers phones, assists customers, and performs other duties as required.

QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor?s degree or advanced education - preferably in Human Computer Interaction, User Experience, and/or Design. Experience can be considered in place of a formal degree.
• 2-5 years experience with WordPress website creation, management, and/or maintenance
• Familiarity with website analytics tools such as Google Analytics.
• Experience communicating complex information to diverse audiences.

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED

• Familiarity with UX testing, human-centered design concepts/principles
• Familiarity with WordPress website management and maintenance
• An understanding of HTML and CSS is helpful · Experience or familiarity in Microsoft Power Platform/Portal.
• Strong analytical and problem solving skills. · Ability to review and organize data, knowledge of good data management techniques.
• Experience training others on tools or methods
• High degree of comfort working with different stakeholders while managing change.
• Proven customer service skills, oral and written communication skills, and organizational skills.
• Can balance competing demands and work productively in independent and collaborative settings.
• Able to work with sensitive information while using appropriate measures to safeguard privacy.
• Experience in digital marketing, social media, and other complementary digital communications broadly

CERTIFICATES: None.

LICENSES, REGISTRATIONS: · Valid Driver?s License.

EQUIPMENT: Desktop computer or laptop, telephone, fax, copy machine, scanner.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT: Work is performed in an office setting with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free