Community Service Officer

Salary : $53,100.00 - $64,548.00 Annually

Location : South Gate, CA

Job Type : Full Time Classified

Job Number : 202400569

Department : Police Department

Division : Patrol Services

Opening Date : 12 / 05 / 2024

Closing Date : 1 / 12 / 2025 11 : 59 PM Pacific

Max Number of Applicants : 100

About the Position

APPLY IMMEDIATELY AS THIS RECRUITMENT WILL CLOSE AT 11 : 59 P.M. SUNDAY,

JANUARY 12, 2025, OR ONCE WE RECEIVE THE FIRST 100 APPLICATIONS,

WHICHEVER OCCURS FIRST

THIS IS A FULL-TIME POSITION AND MAY BE REQUIRED TO WORK A VARIETY OF HOURS INCLUDING EVENINGS, WEEKENDS AND HOLIDAYS.

Under general supervision in a non-sworn capacity, performs duties in specific assigned areas related to law enforcement; performs related duties as required.

CLASS CHARACTERISTICS

While distinctively uniformed as a non-sworn non-peace officer, performs duties in specific assigned area related to law enforcement not requiring the service of a sworn police officer.

SUPERVISION RECEIVED

Works under the general supervision of the Police Sergeant, Field Supervisor or higher ranking position depending on assignment.

SUPERVISION EXERCISED

Does not supervise.

Examples of Essential Functions

The following functions are typical for this classification. The incumbent may not perform all the listed functions and / or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Essential functions include, but are not limited to, the following :

Assists in response to non-hazardous police calls; interviews principals and witnesses; collects and preserves physical evidence; performs crime scene fingerprinting; records factual data; takes photographs and prepares written crime reports.

Provides traffic control at traffic accident scenes, fires, defective traffic signaled intersections and other areas; takes minor traffic accident reports.

Provides security patrol of park grounds and buildings; prevents or detects violations of laws and ordinances, such as vandalism; reports violations to police as necessary; clears parks at closing time.

Patrols to enforce parking regulations; tags and handles storage procedures for abandoned vehicles.

Performs residential inspections for yard sale permits and commercial inspections for current business licenses.

Assists in crime prevention programs, such as family violence education; Community in Action and business support. May assist with Emergency Management and Crime Analysis.

Assists with department and City Community events.

Receives visitors at the police front desk, documents information received and prepares related crime reports, such as stolen property.

When assigned as a Matron may be required to assist in searching, booking, transporting or releasing female prisoners under the direction of a Police Officer.

May assist Police Officers in searching, booking, fingerprinting, monitoring, transporting or releasing prisoners; may assist in dispatch and jail duty.

Minimum & Desirable Qualifications

Training and Experience

Any combination of education and / or experience that has provided the knowledge, skills, and abilities necessary. A typical way of obtaining the knowledge and abilities would be graduation from high school. Possession of a California Class C driver's license, show proof of insurance and have a satisfactory driving record is required. English / Spanish bilingual skills highly desirable.

Knowledge, Skills, and Abilities

Knowledge of : basic office practices and procedures; basic computer software applications; effective customer service techniques.

Ability to : read, interpret and follow departmental polices, rules and regulations; follow oral and written directions; operate telephone, teletype, police radio equipment and other office equipment; make accurate observations and record situations, facts and statements accurately; exercise sound judgment; meet the public in situations requiring diplomacy and tact; communicate effectively both orally and in writing; establish and maintain cooperative working relationships; be sensitive to the needs and concerns of ethnic and cultural groups in the City; and evaluate sensitive situations quickly and initiate appropriate action to diffuse situations and resolve problems.

Skill in the operation of a variety of office equipment, including computer; ability to type 25 words per minute net.

Other Important Information

California Department of Motor Vehicle (DMV) Pull Notice System :

An incumbent appointed to this position is subject to enrollment in the California DMV Pull Notice Program. The Pull Notice program provides information on the incumbent's driving record and Driver's License status on a periodic basis to the City of South Gate. An employee assigned a City vehicle must acknowledge receipt and understanding of City Administrative Regulations covering the use of City vehicles.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear and may stand for extended periods of time. The employee is occasionally required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in the office and moderately loud when outdoors. Incumbents are occasionally exposed to outside weather conditions, traffic, dust, gas, fumes and chemicals.

RECRUITMENT PROCESS :

Application Packets Must Include : A fully completed online employment application which :

• Covers at least the past 10 years of employment history (or longer if you have other relevant experience).

Responses to the supplemental questionnaire.

A qualifying typing certificate.

Must be specific in describing your qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

Selection Process : All application materials received by the application deadline will be reviewed and evaluated. All information supplied by applicants is subject to verification.

Typing Certificate (qualifying) : A typing certificate of 25 wpm net is required and must be submitted on the day of the written examination. Online and remotely completed typing certificates will not be accepted. Typing test must be a minimum duration of five (5) minutes and have been taken within six (6) months of the City's Employment Application due date (January 2024). Any typing certificates dated prior to August 2023 will not be accepted. Typing certificate must be issued from an acceptable agency (government agency, temporary employment agency, learning institution). Failure to submit a certificate by the deadline will result in disqualification.

Written Examination - (weighted 30%) : A minimum of 70% must be obtained on the written exam in order to be eligible to continue to the next phase of the selection process which will consist of an oral appraisal interview.

Oral Appraisal Interview - (weighted 70%) : A minimum of 70% must be obtained for placement on the Employment Eligibility List. Current and future vacancies will be filled from this list. Lists typically last for 12 months, but may be extended or abolished in accordance with the City's Civil Service rules and regulations.

Pre-employment Process

All potential employees are required to successfully complete a thorough background investigation, fingerprinting, and pass a post-offer pre-employment medical examination (which will include a drug / alcohol screening).

New employees must complete a verification form designated by the United States Department of Homeland Security, Citizenship and Immigration Services, that certifies eligibility for employment in the United States of America.

Hiring of Relatives : Relatives of existing employees by blood or marriage will not be eligible for employment with the City if potential supervision, safety, security, or morale problems exist; or if potential conflicts of interest exist. Relatives include an employee's parents, children, spouse, brothers, sisters, in-laws, and step relationships.

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Equal Opportunity Employer

The City of South Gate is an Equal Opportunity Employer. In compliance with all applicable Federal and State laws, it does not discriminate on the basis of race, color, national origin, ancestry, marital status, age, religion, disability (mental or physical), medical condition, genetic characteristic or information, sex (including gender, gender identity, gender expression, or pregnancy), sexual orientation (including homosexuality, bisexuality, or heterosexuality), or military or veteran status in its employment actions, policies, procedures, or practices.

The City of South Gate

The City of South Gate is a busy urban community consisting of residential, commercial, and industrial development, spread over 7.41 square miles. It is currently ranked the 79th largest city in California with a population of approximately 97,000. Strategically located along the 710 freeway, the City is just 12 miles southeast of downtown Los Angeles.

Non-Sworn Employee Benefits

Effective 07 / 01 / 2021 - 06 / 30 / 2024

Approved 07 / 31 / 2022

1. Medical Insurance

2 . Dental Insurance

3. Medical & Dental Opt Out

4. Superior Vision Insurance

5. Life Insurance

6. Vacation Leave - (Pro-rated @ hire)

Maximum accrual of 350 hours

Vacation Buyout up to 40 hours / yr by written request

7. Sick Leave - (Pro-rated @ hire)

Sick Payout

If hired after 7 / 1 / 93, refer to MOU

If hired after 7 / 31 / 22, no sick leave payout.

8. Personal Business

9. Administrative Leave for Exempt Employees - Pro-rated @ hire

Maximum accrual of 80 hours.

Administrative Leave Buyout up to 40 hours / year by written request.

10. Holidays

11. Longevity Pay

12. Bilingual Pay for qualified employees in eligible positions

Verbal bilingual skills : $75 / month

Verbal, reading and writing Skills : $100 / month

Excellent verbal, reading, and writing skills with the ability to act as a Translator : $175 / month

13. Communication Allowance for eligible Exempt Employees

14. Education Incentive Premium for PMMA Employees

50 / month for BA / BS degree

100 / month for post-graduate degree

15. Equipment Mechanics Tool Allowance

16. Deferred Compensation

Employer match of employee deferral up to $100 / month.

17. Retirement CalPERS

Employee contributes 8.0% of Employee's Share of Normal Cost

18. Retiree Medical Insurance

19. Educational Reimbursement

I understand that an incomplete application may lead to disqualification from the recruitment process, and I have supplied all the applicable information in my application. Examples of incomplete / inaccurate information leading to disqualification include, but are not limited to noting incorrect department, leaving dates of employment blank, not attaching requested copies of certificates, leaving duties blank or noting "See Resume," etc.

This position will require you to go through an extensive background investigation and polygraph which will include a check of your criminal, credit, employment, and education history. In addition, your family, friends, supervisors (current and past), co-workers and neighbors will all be interviewed. Are you willing to provide the Police Department with the above information during the background investigation phase of the selection process?

Possession of a California Class C Driver's License is required for this position. Please indicate your California Driver's License Number.

Do you possess a current typing certificate with a minimum of 25 wpm net accuracy?

Work Schedule : The nature of the position requires 24 hours a day, 7 days a week coverage. Are you willing to work three, consecutive 12-hour days every week plus one additional 12-hour day every other week?

New employees can expect to work early morning, evening, night hours, weekends, and most holidays for an indefinite period of time. Are you willing to work this type of schedule?

As a result of staff shortages, this position may be used for leave coverage, the duration of which can be as short as one-week or as long as several months in the Dispatch Center, Jail or Records Bureau. Notice of change in schedule for coverage may be on short notice, however the department may give you a two-week notice when possible. Are you willing to accept changes in your assignment and schedule?

Are you willing to work weekends on a regular basis?

Are you willing to work Thanksgiving Day, Christmas Day, New Year's Day, or all holidays, depending on your scheduled work days?

Are you willing to work the same shift, days and hours as your instructor during on-the-job training?

Are you willing to change work shift or cancel holiday plans on short notice, due to possibility of an order back to work?

Are you willing to make quick decisions involving situations in which one or more person's safety is at stake?

Mandatory overtime may be required of this position, are you willing to work overtime when necessary?

Required Question

Salary : $53,100 - $64,548