Front Office Manager

SUMMARY

Oversees the utilities business office, including the cashier function, customer accounts, billing, and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1) Oversees cashiers; able to perform all cashier duties; ensures control of receipts; assists in determining account adjustments and resolving account discrepancies; completes service orders; supervises all office activities.

2) Oversees customer billing; reviews report from billing agent and ensures accurate customer billing; verifies unusual readings, requesting re-reads if appropriate; makes adjustments as needed; coordinates with billing agent; Calculates and implements proper rates and consumption for billing.

3) Processes vouchers for all purchases; codes purchases under $100; Iissues purchase orders for under $500; obtains necessary approvals and monitors purchases for compliance with policy; approves and signs checks for petty cash.; prepares journal entries.

4) Maintains customer and account records; sets up new accounts; processes meter orders; reviews customer account changes and makes corrections as needed; collects and documents final account balances; files estate or bankruptcy claims; maintains uncollected accounts; applies deposits and accrued interest to closed accounts; refunds credit balances; prepares bad debt charge off accounts and documentation after exhausting all collection attempts.

35) Posts and reconciles financial transactions; prepares and balances daily cash report, and monthly receivables report; reconciles accounts and balances with general ledger; resolves discrepancies; reconciles and maintains petty cash fund

46) Implements Implements and communicatesAssists in communicating changes in rates, fees, and TVA programs to the public

57) Updates and maintains automated meter management system, route and electric distribution system recordkeeping; maintains vehicle fuel cost spreadsheets; tracks garbage fees collected; prepares statistical and other reports as requested by management.

96) Responds to customer inquiries and complaints.

OTHER DUTIES

- Performs related work as needed.

SUPERVISORY RESPONSIBILITIES

Directly supervises 2 employees in the utilities cashier/billing function. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED ABILITIES AND TECHNICAL KNOWLEDGE

Knowledge of Microsoft office and proficient in Excel

Knowledge of generally accepted accounting principles, and utility accounting

Knowledge of electrical distribution and metering principles.

Familiarity with utility and Sarbanes Oxley regulations.

Strong interpersonal skills to effectively deal with customers and the public.

Ability to operate calculator, computer and other office equipment.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's Associate’s degree from four-year College or university in accounting and two to four years related experience, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, employee benefit plan documents, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $23.38 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $23