Senior Case Manager

Performs advanced professional social work functions involving considerable public contact and outreach to people in the community with social service needs; works in partnership with the Spokane Fire Department and behavioral health emergency services to respond to the needs of people in challenging situations regarding their mental and behavioral health and other social service needs.  This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Conducts needs assessments including mental health assessments. Utilizes motivational interviewing and solution-focused skill sets.
• Develops and facilitates behavioral/mental health care plans and follow-up plans. 
• Coordinates cases where high acuity of need exists. Handles short-term interventions with a focus on crisis intervention.
• Facilitates collaborative problem solving for individuals as a liaison between the individuals, families, caregivers, and service providers. 
• Establishes and supports relationships with other community social service providers. 
• Responds to requests for information and serves as liaison with other City departments, divisions, agencies, and the community. 
• Participates in system planning, including representation on various committees.
• Analyzes obstacles and gaps in service delivery systems and advocates for changes. Consults with management and other agency professionals on complicated issues.
• Promotes best practices in treatment approaches, support systems, and interventions.
• Participates in program development and improving best practices for community outreach.
• Provides training on social service resources to front-line personnel. Attends and testifies at court hearings or other legal proceedings. 
• Prepares and maintains records, memos, correspondence, and reports on social services activities. 
• Performs related work as required.

Combinations of education and experience that are equivalent to the following minimum qualifications are acceptable.
Open-Entry Requirements:

• Education: A Master of Social Work degree (MSW) from an accredited college or university.
• Licenses and Certifications: 
  • Applicants must possess a valid driver's license, to be maintained throughout employment. 
  • A Substance Use Disorder Professional Certification is desirable, though not required. 

For information on what to expect with the hiring process, a test information guide, and frequently asked questions, please visit our website.
 
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire.
 
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.
  
Upon request, at time of application, the City will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills.
 
The examination will consist of a Training and Experience Evaluation (T&E), with scoring weight assigned as follows:

• T&E 100%

T&E Examination Details

• Responses to your T&E questions should be consistent with the information given in your application details.
• Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each examination question.
• Resumes or questionnaires uploaded as attachments will not be accepted in lieu of completing each question online.
• "See Resume" or "See Above", etc., are not qualifying responses and will not be considered.

Examination Schedule
The Training and Experience examination with instructions will be emailed out via a link from City of Spokane (info@governmentjobs.com), every two weeks, upon review of the applicant's minimum qualifications. Once you receive the link, the testing window is Thursday, 12:00 AM, to the following Tuesday at 11:59PM.  
 
Additional examinations shall be administered as applications are received with results merged into one eligible list according to final ratings, pursuant to the Merit System Rules of the Civil Service Commission: Rule IV, Section 13 – Continuous Examinations.  
 
We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.

Salary : $64,436 - $91,246