HOUSE CANDIDATES ONLY - INFORMATION ASSISTANT

The City of Springdale is currently accepting applications for the position of INFORMATION ASSISTANT. Interested persons should submit an application to the Human Resources Department no later than 4:00pm on Monday, February 24, 2025.

The incumbent is responsible to responsibility in working the Information Desk. Assist patrons with new registration and directional questions, referring to reference staff when appropriate.

Qualified applicants must possess an Associate’s degree (A.A.) from two-year college or technical school and 19-23 months of related experience and/or training; or equivalent combination of education and experience.

Starting salary: $37,860

To apply, you must submit a City of Springdale application.

https://www.springdalear.gov/o/springdale/page/current-job-openings

Resumes will not be accepted without an accompanying application.

The City of Springdale is an EOE and drug free workplace.

1. Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.

2. Greet patrons, answer directional and informational questions, or refers patrons to Reference or other appropriate staff.

3. Answer incoming phone calls and direct calls to appropriate destinations.

4. Assist with opening and/or closing procedures.

5. Assist with meeting room sign up, use statistics, and other office type functions.

6. Assist patrons on the automated catalog, at internet/word processing computer and with new library card registration.

7. responsibility for providing services in the following areas; reader's advisory, homebound services, serials control, holds, and hardware/software installation and maintenance.

8. responsibility for staffing the Reference Assistant position, providing assistance with both print and non-print resources.

9. responsibility for staffing Children's area on evenings, weekends and other times as needed.

10. Work with Reference staff on Collection Development, including the annual Reference Book order.

11. Provide backup to Reference, Circulation and Children's as needed.

12. Perform other duties as required or assigned.

SUPERVISION RESPONSIBILITIES

None Indicated.

EDUCATION AND EXPERIENCE

Associate’s degree (A.A.) from two year college or technical school and 19-23 months of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid Arkansas Driver’s License.

PUBLIC CONTACT

Regular contacts with patrons, vendors, outside representatives, community groups as needed.

EMPLOYEE CONTACT

Regular contacts within the department and with other departments as needed.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Must be proficient in the use of a personal computer, Microsoft Office Suite, ILS, SAM and standard office equipment.

OTHER SKILLS AND ABILITIES

Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects. Must have ability to establish and maintain effective working relationships with management and staff.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Exempt : No

Type : FT Employee

Department : LIBRARY

Location : DEFAULT