Assistant SHINE Coordinator

Salary : $39,571.48 - $51,463.88 Annually

Location : CEF1-Elder Affairs

Job Type : Full Time

Job Number : 03806

Department : Elder Affairs

Opening Date : 11 / 21 / 2024

Closing Date : 2 / 26 / 2025 11 : 59 PM Eastern

Position Purpose / Summary

Responsible for managing SHINE outreach duties and activities by assisting Medicare beneficiaries in attaining affordable health insurance within Hampden and Hampshire Counties. Delivers presentations to underserved populations, hosts health fairs and exhibits, and meets with elder residents to assist with applying for products to meet their health care needs. Work is performed under the supervision of the Director of Elder Affairs. Technical guidance may be exercised over SHINE personnel.

Essential Functions

• Assist Medicare beneficiaries by assessing health insurance gaps, filling out necessary applications and working to attain necessary insurance coverage in person, by phone or video. Works with the beneficiary and their support system to sort out paperwork, billing statements, and provider information to ensure the elder has complete coverage.
• Assist with managing the SHINE office personnel, including office Program volunteers.
• As assigned by SHINE Coordinator, coordinate social media and print publicity, marketing and outreach to alert consumers of the program's mission and availability.
• Assists with coordinating outreach events and presentations to underserved populations.
• Prepare SHINE information display materials for outreach events and presentations.
• Host educational events for community advocates, outreach workers, social workers and others serving the Medicare population.
• Assist with supporting volunteer counselors and respond to questions, requests for technical assistance, or advice in handling cases.
• Help to develop relationships with new host agencies for new SHINE counseling sites.
• Assist the SHINE Coordinator in training volunteers and matching volunteers to Community site assignments.
• Assist the SHINE Coordinator with assessing counselor competence and performance through site visits, role playing, customer satisfaction surveys and case reviews.
• Attend monthly State SHINE Regional Directors meetings to maintain State Certification and SHINE Grant compliance; in-state travel required. Attend other monthly specialized National and State training sessions as assigned by SHINE Regional Director.
• Attend conferences and other meetings relevant to SHINE program goals to maintain State Certification and SHINE Grant compliance as assigned by SHINE Regional Director.
• Respond to voice mail and email, taking appropriate action (i.e. refer to Regional SHINE Director, return calls, refer to other counselors, etc.) Refer appropriate clients to Professional Community partners including Dept. of Elder Affairs to meet other client needs.
• Communicate with the Regional SHINE Director on problems arising ( i.e. network, clients, referrals)
• Performs other related duties as required.

Knowledge, Skills, and Abilities

Education and Experience

NOTICE : The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.

Medical / Dental / Vision 75% City Subsidized

All health insurance plans include Dental and Vision

Retirement Available to employees working 20 hours per week

Paid Vacation Earned vacation time can be taken after 6 months of service. Earned time is accrued.

Paid Holidays All City employees receive 11 paid holidays per year.

Paid Sick Time Full time employees are immediately eligible to begin accruing 1 1 / 4 days per month which can be taken after 6 months of service. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.

Paid Personal Days Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.

Family Medical Leave Act (FMLA) A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.

Training On the job and instructor led courses available

Employee Assistance Program Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.

Direct Deposit Easy, convenient, and free!

Do you have a high school diploma or equivalent?

Do you have five years of related experience?

Are you bilingual? (preferred)

Are you a current City of Springfield resident?

The City of Springfield requires all employees to be residents. If you are not a current Springfield resident, are you willing to relocate?

Required Question

Salary : $39,571 - $51,464