Communication Operator

***IMPORTANT INFORMATION BELOW -- PLEASE READ CAREFULLY***
 
Due to the high volume of applications received, the background investigator will notify you if you are selected for initial testing.
 
The education and work experience sections of the application must be completed with current verifiable employer contact information and complete dates of employment since the age of 16. Begin your work history with your current place of employment and work backward. Include any periods of unemployment and the reason applicable.
 
TESTING FOR THE CITY OF ST. CLOUD POLICE DEPARTMENT WILL BE CONDUCTED
 
COMMUNICATIONS OPERATOR EMPLOYMENT PROCESS:
 
Prior to a conditional offer of employment:
 1. Examination announcement
 2. Application
 3. Written Examination
 4. CVSA test
 5. Job Interview
 6. Background and employment history investigation
 
After a conditional offer of employment:
 1. Physical and drug screen
 
After employment:
 1. Field training program
 2. Twelve (12) month probation
 3. Regular Status
 
***MPORTANT INFORMATION BELOW -- PLEASE READ CAREFULLY***
 
 Please attach a copy of the following documents to your application:

• Social Security Card
• Birth Certificate/Naturalization documents
• Name Changes (Adoption, Marriage, Divorce)
• High School Diploma/GED
• College Degree/Transcripts
• If applicable, the Military DD214 form (the long form with the type of discharge)

This position is responsible for receiving and transmitting messages and requesting emergency services as part of the Emergency Services System.

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

•  Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
• Dispatches emergency services in response to calls.
• Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
• Monitors the progress of emergency service response; responds for further calls for
  back-up or support; updates the status and availability of police units, officers and other emergency personnel.
• Enters and retrieves data; prepares and disseminates daily information and records.
• Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
• Answers police administrative phone during non-business hours.
• Monitors security system and responds to alarms as needed; monitors and operates security gates.
• Contacts off duty police administration for emergencies.
• Performs related work as assigned.

Minimum 18 years of age .

Requires High School graduation or GED equivalent.

Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification. Emergency Fire Dispatch certification, Emergency Police Dispatch certification and CPR certification within six (6) months of employment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and communicate. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.

Mathematics:

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 

Work Environment:

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this Job, the employee may be regularly exposed to extreme cold or hot conditions within the office environment.  The noise level in the work environment is usually quiet.

 

Salary : $23 - $31