Police Dispatcher II

Salary: $47,008 - $60,814

Position Grade: 11G

Department: Police Department

Job Type: Full-Time (Permanent)

Examination Number: EX1352

Location: Downtown - St. Louis, MO

Incumbents receive and evaluate telephone calls in the Police Division’s 9-1-1 call center, dispatch police units, redirect calls to EMS Dispatch, Fire Equipment Dispatch or other agencies and perform R.E.J.I.S (Regional Justice Information System) and M.U.L.E.S. (Missouri Uniform Law Enforcement System) searches for missing and wanted/warrant vehicle and person records.

Essential Functions and Responsibilities:

• Receives and evaluates calls to the 9-1-1 call center for police, fire, emergency medical or other non-emergency responders. Re-directs calls to fire or emergency medical dispatch or other agencies when their services are needed.

• Assigns priority levels and provides information to callers as appropriate.

• Dispatches police cars according to priority level; maintains communication with callers and/or officers as needed and may adjust priority codes.

• Operates computer aided dispatch system terminal; enters crime codes, addresses, telephone numbers, names, emergency services required and other remarks; notifies police officer of pending situation; explains location, type of crime and other details; sends one or two police cars to the scene based upon type of crime; announces on all channels when officer needs assistance.

• Operates Regional Justice Information System to conduct inquiries on wanted persons, vehicle registrations and other information requested by police officers; makes notifications and callbacks requested by officers.

• Notifies Animal Control, Towing Services, the Humane Society, utility companies and other agencies when requested; notifies, when necessary, other police department units such as Evidence Technician Unit, Sex Crimes, etc.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Data Utilization: Requires the ability to perform basic level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.

• Human Interaction: Requires the ability to provide guidance, assistance and/or interpretation to others, such as coworkers and the public, on how to apply policies, procedures and standards to specific situations.

• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer, computer-aided dispatch console, telephone, paging system, and/or materials used in performing essential functions.

• Verbal Aptitude: Requires the ability to utilize a variety of advisory data and information such as activity logs, time sheets, maps, street guides, standard operating procedures, technical operating manuals and guidelines.

• Mathematical Aptitude: Requires the ability to perform addition, subtraction, division and multiplication; calculate decimals and percentages.

• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral or diagram form. Involves semi-routine standardized work, with some latitude for independent judgment regarding choices of action.

• Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in emergency situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

• Environmental Factors: Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions. Incumbents are subject to stress by being involved by telephone with emergency situations.

• Physical Requirements: Requires the ability to sustain prolonged visual concentration. Requires the ability to speak clearly.

• Sensory Requirements: Requires the ability to recognize and identify degrees of similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks to evaluate callers during emergency situations and decipher colored maps.

Other Requirements:

• Positions require shift, weekend, holiday and mandatory overtime assignments.

• Shift differential is paid for evening, night and weekend shifts.

One year of experience as a Police Dispatcher with the SLMPD St. Louis Metropolitan Police Department.

Certification: As part of the character investigation, applicants must meet the minimum screening requirements for certification to access the REJIS and MULES Criminal Justice Information Systems within 30 days of appointment. Incumbents must maintain said certifications while employed by the City of St. Louis.

Scoring Components and Their Weights
Experience and Training: 100%
May be Subject to:
Background Investigation: Pass/Fail
Medical Examination: Pass/Fail

Documentation of Academic Credentials must be Submitted Upon Request

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.

Veterans Preference Points

To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.

City Residence Preference Points

City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.

Accommodations

If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.