Receptionist

GENERAL POSITION SUMMARY:

 This is a part-time administrative support position for the City of Starkville from 12:00pm – 5:00pm Monday – Friday. This position serves as the first point of contact for customers to City Hall and must promote a positive public image at all times. Work involves providing customer service to visitors by greeting, welcoming, and directing visitors appropriately. Responsible for answering incoming calls, directing calls to appropriate associates, and taking messages when necessary.

 ESSENTIAL JOB FUNCTIONS:

• Answers a multi-line phone system; screens and forwards telephone calls to appropriate staff members; greets and screens office visitors; records and relays messages and appointments as necessary to staff members; disseminates information via telephone, fax, email or in hard copy.
• Directs visitors to their proper destination by maintaining employee and department directories.
• Provides general information regarding City functions and responds if appropriate to correspondence.
• Utilizes a computer and applicable software, and standard office equipment while performing essential functions.
• Assists, reports, tracks, and follows-up the City's general liabilities and workers compensation claims.
• Performs administrative assistant duties for department staff, specifically: taking telephone messages, maintaining calendars, drafting and typing correspondence, copying materials.
• Communicates with the public, other City departments, elected officials, utilities, vendors, suppliers, media, delivery people, professionals, businesses, applicants, attorneys, Federal, State, and local law enforcement agencies, regulatory agencies, and others to give and receive information.
• Maintains safe and clean reception area.
• Attends work promptly and as scheduled
• Works well with others and as a team.
• Assist in any other duties.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of standard office practices and procedures.
• Knowledge of general municipal agency operations and organizations.
• Knowledge of computers and applicable software.
• Some knowledge of records management policies, procedures, and processes.
• Ability to communicate, both orally and in writing.
• Ability to disseminate information in a timely and accurate manner.
• Ability to prioritize and organize work.
• Ability to work on multiple tasks at one time.
• Ability to interact with the public and provide information in a polite and efficient manner both in person and on the telephone.
• Ability to speak clearly and concisely on a telephone.
• Ability to work in in the afternoons from 12:00pm – 5:00pm Monday – Friday.

EDUCATION AND/OR EXPERIENCE REQUIRED:

High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency. Experience in performing secretarial and administrative assistance duties is recommended as well as proficiency in the utilization of a multi-line phone system.

NECESSARY SPECIAL REQUIREMENTS:

Valid driver's license and good driving record is required.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS: 

 Environment: 

 Work is primarily performed in an office environment.

 Physical:

 Office work is essentially sedentary with occasional walking, bending, lifting or minimal physical activities. Work requires the physical ability to sit in confined seating for extended periods of time, Computer work requires manual dexterity. May be required to lift objects weighing up to 25 pounds without assistance.