What are the responsibilities and job description for the Customer Service Representative 1 position at City of Statesville, NC?
Salary : $33,737.60 - $55,681.60 Annually
Location : City of Statesville, NC
Job Type : Full-Time
Job Number : 202500163
Department : Finance
Division : Customer Service
Opening Date : 02 / 21 / 2025
Closing Date : 3 / 4 / 2025 11 : 59 PM Eastern
Summary
Customer Service Representative
Finance Department
Salary Range : $16.22 - $26.77 Hourly / $33,737.60 - $55,681.60 Annually
FLSA Position Class : Non-Exempt
Work Schedule : Monday-Friday 7 : 53-5 : 15 with 1 late day
Closing Date : March 4, 2025
Job Overview
Responsible for performing administrative and clerical work in support of the utilities billing, collections, and customer service functions.
Essential Duties and Responsibilities
NOTE : Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville. Service to the citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description. This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the needs of the organization.
- Serves as first point of contact in Utility Billing for the Finance Department; answers a heavy volume of telephone calls and electronic mail, assists walk-in customers.
- Provides information about municipal services; directs calls; receives service applications and processes work orders and requests for city services.
- Collects and processes a variety of revenues at a customer counter or through the mail including water and sewer payments, system development fees, and deposit fees; properly receipts and accounts for collections; enters fees and payments into computer and cash drawer; prepares balance sheet and balances the cash drawer.
- Assists customers with connection and disconnection of services; requests special meter readings for high bills, suspected leaks, or other purposes; enrolls customers in utility services; provides information on solid waste collections and recycling.
- Updates records for final billing and deposits; files and stores documents properly.
- Completes periodic review of past due balances on closed accounts and makes collection attempts.
- Performs other duties as assigned.
Minimum Requirements
Education and / or Experience
Other Requirements
Supplemental Information
Knowledge, Skills and Abilities
Job Related Physical Activity Requirements
This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involved sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and / or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
Working Conditions
The employee is not subject to adverse environmental conditions.
Equal Opportunity Employer
Benefits At A Glance
Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees' benefits differ from full-time employees' benefits and are listed below. Our current Open Enrollment Guide for City Benefits can be found here :
Full-Time Employee Benefits
Health & Welfare Benefits
Retirement Benefits
Time-Off Benefits
Wellness Benefits
Additional Benefits
Voluntary Benefits
Safety Benefits (Eligibility : Based on job position)
Police Department Benefits
Do you have a High School diploma or GED?
Do you have a valid driver's license?
Required Question
Salary : $33,738 - $55,682
