Customer Service Rpresentative 1

Summary

Customer Service Representative

Finance Department

Salary Range: $16.22 - $26.77 Hourly / $33,737.60 - $55,681.60 Annually

FLSA Position Class: Non-Exempt

Work Schedule: Monday-Friday 7:53-5:15 with 1 late day

Closing Date: March 4, 2025

Job Overview

Responsible for performing administrative and clerical work in support of the utilities billing, collections, and customer service functions.

Essential Duties And Responsibilities

NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville. Service to the citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description. This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the needs of the organization.

• Serves as first point of contact in Utility Billing for the Finance Department; answers a heavy volume of telephone calls and electronic mail, assists walk-in customers.
• Provides information about municipal services; directs calls; receives service applications and processes work orders and requests for city services.
• Collects and processes a variety of revenues at a customer counter or through the mail including water and sewer payments, system development fees, and deposit fees; properly receipts and accounts for collections; enters fees and payments into computer and cash drawer; prepares balance sheet and balances the cash drawer.
• Assists customers with connection and disconnection of services; requests special meter readings for high bills, suspected leaks, or other purposes; enrolls customers in utility services; provides information on solid waste collections and recycling.
• Updates records for final billing and deposits; files and stores documents properly.
• Completes periodic review of past due balances on closed accounts and makes collection attempts.
• Performs other duties as assigned.
  
  

Minimum Requirements

Education and/or Experience

• High School diploma or GED.
  
  

Other Requirements

• Possession of a valid North Carolina driver’s license or valid driver’s license with ability to obtain a North Carolina driver’s license within 60 days of establishing a permanent residence in North Carolina.
  
  

Supplemental Information

Knowledge, Skills And Abilities

• General knowledge of bookkeeping terminology, methods, procedures, and equipment.
• General knowledge of utility service connection and termination procedures, billing, collecting, and adjustments.
• General knowledge of services available and the deposits, fees, and processes required.
• General knowledge and understanding of the various utility rates and schedules.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Ability to assist customers in understanding their bill and the billing processes.
• Ability to navigate GIS system.
• Ability to operate calculator, computer, cash registers, and related office equipment.
• Ability to communicate effectively with supervisor, customers, employees, and the general public.
• Ability to communicate ideas clearly, concisely, and effectively, orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, customers, officials, and the general public.
  
  

Job Related Physical Activity Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involved sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee is not subject to adverse environmental conditions.

Equal Opportunity Employer

Benefits At A Glance

Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees’ benefits differ from full-time employees’ benefits and are listed below. Our current Open Enrollment Guide for City Benefits can be found here: City of Statesville Benefits

Full-Time Employee Benefits

Health & Welfare Benefits

• Health Care Insurance/Prescription Drug Program
• Lifestyle programs (weight management, Tobacco Cessation, Stress Management)
• Telehealth Online Appointments 24/7
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Account (FSA)
• Dependent Care Reimbursement (DCFSA)
• Travel Accident Insurance
• Employee Assistance Plan (EAP)
• Tuition Reimbursement
• Secondary Language Incentive Pay
  
  

Retirement Benefits

• Pension Plan – NC Local Government Employee Retirement System (LGERS)
• 401(k) Match Prudential
• Roth 401(k) Prudential
• 457(b) Nationwide
• Roth 457(b) Nationwide
• Fireman’s Pension Fund
  
  

Time-Off Benefits

• Twelve (12) Paid Holidays
• Vacation
• Sick Leave
• School Visitation - unpaid, up to 4 hours to attend school activities.
• Military Differential Pay
  
  

Wellness Benefits

• Health Fair
• Biometric Screening
• Flu Shots
• Statesville Fitness & Activity Center (SFAC)
• Wellness Activity Calendar
• See HR for Other Fitness Center Discounts
  
  

Additional Benefits

• Take Home Vehicle (based on position)
• Working Advantage - Employee Discount Program
• Christmas Bonus (Based yearly on City Council approval)
• Employee Appreciation Picnic
• Veterans Breakfast
• Service Award Program
• Career Development (eligible departments)
• Alternative Work Arrangements available based on departmental needs
• Cellphone Discounts
• City Cell Phone (eligible positions)
• Student Loan Forgiveness (PSLF) Program
  
  

Voluntary Benefits

• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity
• Critical Illness
• Group Accident Insurance
• Whole Life Insurance
• Voluntary Supplemental Life insurance
  
  

Safety Benefits (Eligibility: Based on job position)

• Boot Vouchers – yearly
• Safety Glasses – every (2) years
• Hearing Tests – yearly
• Uniforms (eligible departments)
  
  

Police Department Benefits

• Law Enforcement Officers’ Separation Allowance
• Degree Incentive
• Certification Incentive
• Special Unit Incentive
• Shift Differential Pay
• 401(k) 5% Contribution
• Uniform Stipend (based on position)
  
  

01

Do you have a High School diploma or GED?

• Yes
• No
  
  

02

Do you have a valid driver's license?

• Yes
• No
• Required Question