Police Telecommunicator (Full-Time)

Statesville Police Department

Salary Range: $19.57 - $32.29 Hourly

             $42,740.88 - $70,521.36 Annually

FLSA Position Class: Â Non-Exempt

Typical Work Schedule: Day Shift 6AM - 6PM, Night Shift 6PM - 6AMÂ

                     (Can be assigned to  either shift)

                     Three Twelve (12) hour shifts one week /Â

                     Four Twelve (12) Hour shifts the next week.

Closing Date: April 6, 2025 at 11:59 or until filled

• Receive an additional $2.00 per hour Night Shift Differential for Police Department Shift employees working 6PM - 6AM.
• Educational Incentive for Work-Related degrees - 3% Increase for each degree level up to maximum of 9%.
• Eligible for 12 paid Holidays at overtime rate of pay. Â Paid in the pay period that the holiday falls. Employees are paid holiday overtime pay whether they are required to work on the holiday or not.
• Non-Exempt & eligible for Overtime and/or earning Compensatory (Comp) Time.Â
  
  

Summary

Responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.

NOTE:Â Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville. Service to the citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description. This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the needs of the organization.

• Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
• Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
• Dispatches police officials to emergency and non-emergency calls for service and maintains communication with police or fire personnel during the situation; sends additional units to situations based on officer requests or updated information.
• Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
• Uses the NCAWARE program to check for outstanding warrants and communicates results to officers in the field.
• Closes telecommunication calls for service and identifies police units that have returned to normal patrols.
• Updates criminal history logs.
• Operates the CAD system; enters and extracts data from the RMS system. Â
• Receives and transmits messages via police department radio.
• Maintains a vehicle repossession log.Â
• May serve as a Communications Training Officer (CTO), responsible for training new hires as well as creating and maintaining the training program.
• May serve as an A/TAC, conducting audits and validations of the entries into DCI.
• Performs other duties as assigned.
  
  

Education and/or Experience

• High School Diploma or GED
  
  

Requirements

• Must be a U.S. Citizen at least 18 years of age.
• Possess a valid N.C. driver's license or any U.S. driver's license with ability to obtain a N.C. license within 60 days of establishing a permanent residence in North Carolina.
• Possession of a valid N.C. DCI certification or ability to obtain within 6 months of hire date.Â
• Possession of a valid N.C. Sheriff's Training and Standards Telecommunicators certification or ability to obtain within 1 year of hire date.
  
  

Knowledge, Skills, And AbilitiesÂ

• General knowledge of current telecommunications practices and procedures.
• General knowledge of the practices and procedures used in the police and fire departments.
• General knowledge of city geography and street locations.
• General knowledge of the operation and use of computer aided dispatching equipment.
• General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.
• Ability to manage multiple situations at once under stressful conditions.
• Ability to operate a computer, telephones, radios, computer-aided dispatch (CAD) consoles.
• Ability understand or comprehend calls made with different accents or broken English.
• Ability to read maps quickly, scan warrant files, and review recorded tapes.
• Ability to calmly communicate with people during emergency situations and document actions.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.
  
  

Job Related Physical Activity Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

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Working Conditions

The employee is not subject to adverse environmental conditions; however, the employee works in confined areas with a high level of noise and must sit for prolonged periods.