Permit & Licensing Technician (Building)

Position Summary:
The purpose of this position is to perform variety of skilled clerical and administrative support tasks, in a typical office setting, related to the function and department assigned.

Position Scope:
This is the entry-level class in the Permit & Licensing Technician series assigned to this department.

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks. 

• Reviews permit applications plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness. 
• Verifies the minimum submission requirements and determines the correct permit type the applicant should apply for. This includes both hard copy and electronic submittals. 
• Communicates deficiency comments on applications in writing, via telephone, and/or via face-to-face interaction with customers. 
• Identifies appropriate review agencies required for a fille prior to Building Department review and provides information to customers. 
• Department review and provides information to customers. 
• Inputs verifies, and updates permit application data in the permitting system. 
• Identifies specific review disciplines within the BuildingDepartment and routes plans for review. 
• Provides exceptional customer service and conveys information to residents, business owners, contractors, design professionals, etc., relating to permit application and permit status, throughout the permitting process. 
• Processes approved permit applications and issues permits within 24 hours of payment of permit fees. 
• Electronically files all permit documentation following the departments electronic filing process. 
• Processes, updates, and verifies contractor registrations, licensing, and insurance information.  
• Schedules inspections and routes telephone calls regarding inspections timeframes and questions. 
• Answers the telephone, waits on the public, provides information related to department and/or city policies and procedures, makes appointments, and announces callers.
• Assists in receiving, sorting, and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply rooms; and assists in ordering supplies.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the city to the public in a friendly, helpful, and professional manner.
• Serves as a liaison with the public, members of the department and contractors. Treats every resident, employee, or contractor as if he/she is a customer in his/her own privately owned business. Serves as back up for other staff, if needed.
• Assists in the billing and tracking payment of building permits, certificate of completions, certificates of occupancy, and open permit searches.
• Conducts searches of Public Records Request and performs Open Permit Searches as required.
• Performs other related duties as assigned. 

• Knowledge of modern office practices and procedures, including electronic filing and basic recordkeeping.
• Knowledge of the operation of standard office equipment, including word processing and computer equipment, copiers, scanners, and printers.
• Knowledge of proper English usage, spelling, grammar, and punctuation and of business letter writing and typing formats.
• Knowledge of Microsoft Office programs and permitting software.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to organize and maintain accurate records and electronic files.
• Ability to learn the operation, policy, and procedures of the City and the Building Department.
• Ability to perform difficult and complex clerical and administrative support work using independent judgment.

• High school diploma or equivalent.
• Minimum of one (1) year of experience performing administrative support in a construction, architecture, engineering environment or closely related field; or in the issuing of permits. 
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

• Permit Clerk Certification desirable.

• The essential job functions of this position will require the employee to perform the following physical activities. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis:
  
  On a continuous basis, sit at desk and/or stand at counter for long periods of time.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or fee and talk or hear.  The employee is occasionally required to climb or balance.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Frequently required to walk.  See, hear and talk with the public; read presented documents, write or use keyboard to communicate through written means.  On occasion required to run errands, to climb or balance, stoop, kneel, crouch, taste, or smell. Intermittently twist and reach office equipment; lift or carry weight regularly of 10 pounds and on occasion weight of up to 30 pounds.

Salary : $38,752 - $63,553