Chief Code Compliance Officer

NATURE OF WORK

This position is responsible for the supervision of Code Compliance Officers regarding inspection and enforcement of municipal codes, regulations and ordinances. Employees in this classification are also responsible for conducting investigative, technical and administrative work in the enforcement of the municipal codes, regulations, and ordinances.  This employee must exercise considerable independent judgment while applying excellent customer service skills to conduct investigative, technical and administrative work in the enforcement of the City Code of Ordinances, zoning code regulations, and property maintenance standards.
Employees in this classification receive, assign, and investigate complaints, proactively patrol assigned geographic zone(s), educate residents and business owners regarding code requirements and violations, review inspection reports, determine violations and prepare Notices of Violation. Work involves performing field inspections as well as interpreting technical legal provisions and administrative directives pertaining to code compliance, as well as providing support to the Code Compliance Officers. Working with diverse cultural and socioeconomic groups using tact, discretion, initiative and independent judgment within established guidelines. Duties require the use of judgment and tact in explaining regulations to property owners, businesses and attorneys. Supervision is received from the Assistant Code Compliance Manager and Code Compliance Manager, who provides guidance to achieve effective code enforcement and supervision of Code Compliance Officers. Work is reviewed through personal conferences, written reports, achievements of stated expectations and goals, and adherence to City and departmental practices and policies. 
NOTE:
The work schedule for the Chief Code Compliance Officer is as follows:

• Four (4) weekdays 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM
• Saturday and/or Sunday 8:00 AM – 4:00 PM
• Attendance at evening and weekend meetings and events, at the direction of the Assistant Code Compliance Manager and/or the Code Compliance Manager 

ESSENTIAL JOB FUNCTIONS

• Oversight and guidance to Code Compliance Officers in investigation, research, documentation and enforcement of City codes and ordinances
• Monitor all Code Compliance Officers work performance, productivity, and responsiveness 
• Monitor progress of programs Code Compliance Officers are responsible for 
• Provides team guidance for the Code Division based on experience and judgment
• Assist with training Code Compliance Officers 
• Assigns inspections and complaints to Code Compliance Officers
• Initiates and performs proactive field investigations for non-compliance with or in violation of City codes and ordinances; performs verification and determination of the nature of the violation; prepares and serves notices to remove existing violations; writes Notices of Violation in cases of failure to remove a violation.
• Performs field inspections for compliance with provisions of Florida Statute Chapter 205, Local Business Taxes
• Provides superior customer service and correspondence with citizens who are in violation of city codes; explains actions required to comply with ordinances and provides remedial action alternatives.
• Demonstrate a polite, helpful and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious and gender differences.
• Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Educates residents and business owners in code purposes and compliance procedures.
• Provides guidance and support to Code Compliance Officers 
• Ability to handle complex, multi-case issues and assignments
• Compiles and maintains documents and information requested by superiors
• Attends city events and various civic association meetings to educate and inform residents and business owners about code requirements and compliance procedures
• Reviews various records and documentation relating to code enforcement duties, i.e. property ownership, site plans, special exceptions, codes and ordinances
• Presents case documentation and information, and testifies at the Code Compliance Special Magistrate hearings regarding case facts, conditions, findings and relevant code sections
• Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, City Attorney, county and state agencies, property owners, business owners, community groups and others
• Work involves considerable public contact and requires the ability to deal with public relations issues in a professional, tactful and courteous manner
• Ability for a flexible working schedule to allow for consistent supervisory coverage 
• Performs related work as required and assigned

EDUCATION

• Graduation from an accredited high school or possession of GED diploma
• PROOF OF HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)    

   
EXPERIENCE
 

• Reasonable experience in code compliance and/or investigative experience or closely related experience required
• Considerable customer service experience
• Experience in the daily use of a computerized system required
• Must possess previous customer service experience preferably performed in a public service environment   
• Proficiency with Microsoft Word is required; Basic knowledge of Excel preferred  

NECESSARY SPECIAL QUALIFICATIONS 
 

• Florida Association of Code Enforcement (FACE) Certification in Fundamentals of Code Enforcement
• Florida Association of Code Enforcement (FACE) Certification in Administrative Aspects of Code Enforcement preferred
• Must possess a valid driver’s license with an acceptable driving record or the ability to obtain a valid Florida driver’s license prior to hire
• Eligible candidates are required to pass a proficiency assessment in Microsoft Word

PHYSICAL REQUIREMENTS
 

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public by telephone and personal contact
• Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, word processor, calculator, copier, and fax machine, tablets
• Standing, walking, and moving considerable distance on a limited basis
• Some climbing, carrying, bending, kneeling, crawling, reaching, handling, sitting, pushing, and pulling
• Ability to work indoors and outdoors in various weather conditions, including inclement weather
• Ability to perform minimal lifting, not to exceed 30 pounds of force, which may be required on a limited basis
• Physical ability to use and operate City issued vehicles for extended period of time, including utilization as field office, and entering and exiting vehicles various times throughout the day

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to manage and prioritize routine, specialized and complex oral and written assignments and problems utilizing knowledge acquired through prior education, training, and experience
• Ability to exercise independent judgment and consult with the Code Compliance Manager or designee when dealing with an unusual or difficult problem
• Ability to appropriately delegate code complaints and tasks
• Ability to preform reports and monitor employee performance
• Ability to research and address complex code complaints
• Knowledge of supervisory principals and practices
• Knowledge of legal procedure related to the enforcement of municipal codes and related regulations
• Knowledge of the City codes, regulations, rules and procedures, and administrative practices relating to enforcement procedures
• Knowledge of office principles and procedures
• Ability to meet with the public, and explain and enforce regulations firmly, tactfully and impartially, sometimes in stressful or emotional situations
• Ability to effectively communicate and educate the general public in layman's terms
• Ability to establish and maintain effective working relationships with management, city officials, supervisors, fellow employees, vendors, the general public and other outside organizations with the goal of fostering positive employee relations and employee morale
• Ability to effectively prepare and maintain records and reports
• Skill in the operation of computer equipment and keyboard, including PC applications
• Ability to work in a fast-paced environment and use tact and independent judgement to address escalated situations
• Ability to work independently

Salary : $56,977 - $80,508