RESOURCE CENTER SPECIALIST

Salary : $23.39 - $35.08 Hourly

Location : Surprise, AZ

Job Type : Full-Time Regular

Job Number : 25-00166

Department : HUMAN SERVICE & COMM VITALITY

Opening Date : 01 / 08 / 2025

Closing Date : 1 / 21 / 2025 11 : 59 PM Arizona

The City of Surprise Resource Center is seeking its next dynamic team member to join our Community Action Program (CAP) assisting residents of Surprise, El Mirage, Waddell, Wittman and Sun City. If you are passionate about providing support services that foster self-sufficiency and stability during unexpected financial crises, are detail-oriented, and enjoy working in a fast-paced environment, the Surprise Resource Center is looking for you! The Resource Center Specialist completes a high volume of applications for housing and utility financial assistance in a timely and accurate manner. This position will work until 7pm on Wednesdays and Thursdays.

SUMMARY

Incumbents coordinate the processes of the Community Action Program (CAP) service provisions utilizing multiple funding sources to determine applicant eligibility. Incumbents are responsible for the direct intake of information from applicants requesting services, providing assistance with identifying and recruiting essential community services, assisting residents in finding and applying for services utilizing case management practices and principals. Incumbents assist with programs offered at the Resource Center and provide support to other related neighborhood projects and activities.

EDUCATION and / or EXPERIENCE

High School Diploma or G.E.D and two (2) years related experience in the human services, social services, housing programs, non-profit agencies and / or other related experience sufficient to successfully perform the essential duties of the job such as those listed in the job description. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must have at time of hire and be able to maintain a valid Arizona driver license. Must provide proof of having a Fingerprint Clearance Card (FCC) from the Arizona Department of Public Safety within 7 days of hire, or provide proof of having applied for the Fingerprint Clearance Card (FCC) within 7 days of hire. The cost of obtaining a FCC will be provided by the Human Services & Community Vitality department.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer, pre-employment background screening may include :

• Criminal Background Screening
• Education & Experience Verification
• Drug Screen
• E-Verify
• Fingerprinting
• 39 Month Motor Vehicle Department Records Check

To view the full job description, including work environment and physical demands, click HERE

The City of Surprise is an EEO / ADA reasonable accommodation employer

The City of Surprise offers Arizona State Retirement Savings (ASRS) for part time employees working 20-31 hours per week for 20 weeks or more, per fiscal year. For more information on ASRS, please

I understand all criminal convictions (felonies and / or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and / or a job offer to be rescinded.

Are you legally authorized to work in the United States?

Are you currently employed by the City of Surprise?

Select the option that applies to your highest level of education completed :

How many years of experience in the human services, social services, housing programs, non-profit agencies and / or other related experience do you possess?

Based on your response to the previous question, please describe your related experience. If you do not have this experience, please type "N / A"

Will you have and be able to maintain a valid Arizona Driver License at the time of hire?

I understand that this position requires a valid Driver's License with no major driving citations in the last 39 months.

A Fingerprint Clearance Card (FCC) from the Arizona Department of Public Safety is required. Proof of having a FCC or proof of having applied for a FCC card must be provided within seven (7) days of the date of hire. The cost of obtaining a FCC will be provided by the Human Services & Community Vitality Department.Will you be able to provide proof of having a FCC or proof of having applied for a FCC within seven days of the date of hire?

Are you bilingual?

If you answered YES to the previous question, in which language(s) and what is your proficiency (speak / read / write)? If you answered NO, please type "N / A"

Do you have any experience working in social services with eligibility and / or date entry?

If you answered YES to the previous question, describe your experience. If you answered NO, please type "N / A".

Do you have any experience working with Community Action Programs through local, county or state agencies?

If you answered YES to the previous question, describe your experience. If you answered NO, please type "N / A"

Do you have experience working with low-income populations?

If you answered YES to the previous question, describe your experience. If you answered NO, please type "N / A"

This position will work from the Surprise Resource Center. Please describe your knowledge of the Surprise Resource Center and the importance of the services it provides.

This position will work until 7pm on Wednesdays and Thursdays. Are you available to work these hours?

Required Question

Salary : $23 - $35