TVE Guest Services Team

The Tacoma Venues & Events Department (TVE) is recruiting for multiple TVE Guest Services Team positions. TVE is responsible for sports and entertainment venues within the City of Tacoma (including the Tacoma Dome, Greater Tacoma Convention Center, historic theaters, and Cheney Stadium), and the Special Events program. At TVE, we believe inclusivity matters, legendary experiences belong to everyone, and an engaged and collaborative crew make possibilities into reality with creativity and innovation every day. NOTE: Non-traditional work hours are required for this position, and hours are intermittent or part-time in nature. This will include weekends and holidays.

Under general supervision by TVE staff, guest services will make up the 'guest experience' team. The guest services team performs a variety of duties at various city-operated venues such as fielding event and facility inquiries on the phone and in person during event time, providing travel and parking directions, or providing information on tickets and seating for public events. The guest services team also acts as hosts in multiple premium guest areas by welcoming guests and providing customer service to the area. Work is highly repetitive and usually of an intermittent or part-time nature.

The ideal candidate takes pride in providing exceptional customer service in a welcoming environment. They enjoy working with a wide variety of people, take initiative, value inclusivity, and are inspired by their community.

ESSENTIAL DUTIES:

• Acts as host during events in clubs and premium customer areas.
• Provides general venue and event information on the phone and in person.
• Directs patrons to venues.
• Provides information on available parking in designated areas.
• Provides information on tickets and seating for public events.
• Directs calls to appropriate individuals during regular and/or working hours.
• Welcomes and directs on site visitors.
• Maintains security by following appropriate procedures.
• Performs related work as required.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  The City of Tacoma's workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

WORKING CONDITIONS:

• Must provide availability to work a minimum of 65% of scheduled events each quarter (e.g., July through September).
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking and standing for long periods of time.
• Exposure to high-decibel sound may occur during working shifts. Hearing protection is highly recommended.

Minimum Education
Ability to read, write and follow basic instructions.

Minimum Experience
None 

Desired Qualifications

• Prior public contact experience a plus.
• Previous experience in a customer service capacity on the telephone and in person is preferred.
• Fluency in foreign language(s) and familiarity with a variety of cultures and abilities is desired.

• Demonstrated familiarity with City, region, venues and events.
• Punctuality.
• Present a neat appearance to the general public.
• Maintain a polite demeanor.
• Work odd shifts of an irregular, part-time nature.
• Learn layout and seating arrangements.
• Understand and follow simple oral and written instructions.
• Meet and greet people in a pleasant manner.

Interested individuals must be willing and available to work non-traditional work hours and hours of an intermittent or part-time nature. This will include weekends and holidays.

Applicants must apply online and attach a detailed resume and cover letter describing their relevant experience as it relates to the position. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process. Reference checks will be conducted on final candidates and appointment is subject to passing a background check, which will include a criminal history check.

Communication from the City of Tacoma:
For questions regarding this specific recruitment contact Kat Flores, HR Analyst
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NeoGov application process, questions regarding this job announcement, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00am and 5:00pm - Pacific Time.)

Salary : $17 - $20