What are the responsibilities and job description for the Utility Billing Representative I position at City of Tamarac?
Learns and performs clerical activities to support accuracy and efficiency in general office services pertaining to utilities billing. Work involves performing routine front-line customer service activities, operating a payment receiving system, preparing general reports, and maintaining accurate records.
Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment. Reports to the Utility Billing Supervisor or designee.
The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Staff may also perform other duties as assigned.
Greets internal and external customers and in response to basic questions, provides directions and assistance, in person and via email and phone.
Performs general cashiering and payment processing procedures; processes payments from the city’s utilities customers, reconciles accounts, reviews deposits, checks, and receipts, and maintains assigned records.
Performs lien search processing, customer account maintenance, Renewable Portfolio Standards (RPS) station operations, and the appropriate established standards and responses for customer complaints and concerns.
Performs general clerical support activities including and not limited to, balancing, and reporting on customer accounts, preparing, and submitting records and reports, generating PINs in Click-to-Gov, and submitting service work orders.
Maintains inventory of office supplies and prepares purchase orders per established procedures and as requested.
Supports data compilation efforts as requested by supervisors and/or auditors.
Adheres to all city and public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures.
Maintains quality communication and interaction with all city personnel, representatives from external organizations, and the public to maintain good will toward the city and to project a positive city image.
Demonstrates behaviors that support the City’s Vision and Values.
Maintains on-call work availability as assigned, to prepare for, respond to, or recover from a hurricane, tropical weather event, or other emergency to meet the city’s obligation to remain operational before, during, and after the event; duties assigned may or may not be typical of the job and are contingent upon the needs of the city and the residents because of the event.
Establishes and maintains effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Pay and Bargaining Status
This is a non-exempt position pursuant to the Fair Labor Standards Act and is within the white collar bargaining unit covered by the City of Tamarac and Federation of Public Employees (FPE) collective bargaining agreement. This position is paid on an hourly basis, issued bi-weekly, and subject to overtime pay in accordance with the terms of the current City of Tamarac and FPE collective bargaining agreement.
High school diploma or GED required; supplemented by some high-volume customer service experience; or an equivalent combination of education, certification, training and/or experience.
Required Certifications and Licenses
May be required to possess and maintain a valid State of Florida Driver License and the ability to travel independently from one city location to another or to offsite location/s.
National Incident Management System (NIMS) training will be required (and sponsored) according to job duties and responsibilities.
NOTE: Job description, minimum qualifications, and the standards required to perform the essential functions are detailed in the official job description. The City of Tamarac is a drug-free workplace. Recommended candidates must pass a pre-employment drug screening prior to appointment, as appropriate. An eligible veteran or spouse of veteran shall receive preference in the selection process as provided for in the Florida Statutes. To obtain veteran’s preference, a candidate MUST submit a copy of a DD-214, Certificate of Discharge, or Statement of Eligibility with their application.
FIRST REVIEW: March 3, 2025. Subject to closing at that time, or when sufficient number of applications are received.
Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment. Reports to the Utility Billing Supervisor or designee.
The essential functions listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Staff may also perform other duties as assigned.
Greets internal and external customers and in response to basic questions, provides directions and assistance, in person and via email and phone.
Performs general cashiering and payment processing procedures; processes payments from the city’s utilities customers, reconciles accounts, reviews deposits, checks, and receipts, and maintains assigned records.
Performs lien search processing, customer account maintenance, Renewable Portfolio Standards (RPS) station operations, and the appropriate established standards and responses for customer complaints and concerns.
Performs general clerical support activities including and not limited to, balancing, and reporting on customer accounts, preparing, and submitting records and reports, generating PINs in Click-to-Gov, and submitting service work orders.
Maintains inventory of office supplies and prepares purchase orders per established procedures and as requested.
Supports data compilation efforts as requested by supervisors and/or auditors.
Adheres to all city and public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures.
Maintains quality communication and interaction with all city personnel, representatives from external organizations, and the public to maintain good will toward the city and to project a positive city image.
Demonstrates behaviors that support the City’s Vision and Values.
Maintains on-call work availability as assigned, to prepare for, respond to, or recover from a hurricane, tropical weather event, or other emergency to meet the city’s obligation to remain operational before, during, and after the event; duties assigned may or may not be typical of the job and are contingent upon the needs of the city and the residents because of the event.
Establishes and maintains effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Pay and Bargaining Status
This is a non-exempt position pursuant to the Fair Labor Standards Act and is within the white collar bargaining unit covered by the City of Tamarac and Federation of Public Employees (FPE) collective bargaining agreement. This position is paid on an hourly basis, issued bi-weekly, and subject to overtime pay in accordance with the terms of the current City of Tamarac and FPE collective bargaining agreement.
High school diploma or GED required; supplemented by some high-volume customer service experience; or an equivalent combination of education, certification, training and/or experience.
Required Certifications and Licenses
May be required to possess and maintain a valid State of Florida Driver License and the ability to travel independently from one city location to another or to offsite location/s.
National Incident Management System (NIMS) training will be required (and sponsored) according to job duties and responsibilities.
NOTE: Job description, minimum qualifications, and the standards required to perform the essential functions are detailed in the official job description. The City of Tamarac is a drug-free workplace. Recommended candidates must pass a pre-employment drug screening prior to appointment, as appropriate. An eligible veteran or spouse of veteran shall receive preference in the selection process as provided for in the Florida Statutes. To obtain veteran’s preference, a candidate MUST submit a copy of a DD-214, Certificate of Discharge, or Statement of Eligibility with their application.
FIRST REVIEW: March 3, 2025. Subject to closing at that time, or when sufficient number of applications are received.
Salary : $43,000 - $45,000
