Business Operations Analyst

Introduction

This is work involving business, professional and technical work for the Business Programs team.

Nature Of Work

An employee in this class is responsible for performing tasks of more than average difficulty involving the analysis and improvement of management methods and processes, procedures and business operations ; supporting the department's overall mission and strategic vision, reporting, and leading department fiscal activities. Although work is performed under general supervision, employees have responsibility for leading fiscal activities, and for the completion of major projects involving development of project schedules, work plans, and methodologies. Work requires the use of analytical knowledge and a variety of statistical methods and techniques. An important result of work activities is the development of changes that will result in more efficient and economical municipal operations. The exercise of extensive initiative and independent judgment is required in executing project plans created by the department, generating and presenting reports. Develops and maintains productive relationships with the department's business partners through effective communication. Work is reviewed while in progress through conferences and reports submitted and upon completion through results obtained.

Examples of Duties

Plans, conducts, and participates in major studies of municipal organization components and their functions in order to assist in the design, development, and recommend improvements to policies, procedures, organizational structures, work methods, forms, workflows, and other management tools; makes recommendations on new, improved or modified business operations related directly to departmental functions; train affected personnel in the use of the various data and procedures in developing reports.

Acts as the Accela Financial lead; researches and assists with financial issues; performs refunds; acts as the primary liaison to Budget and Accounting and external agencies for Accela financial issues; creates and delivers financial reports for the division managers and external agencies.

Provides support for the department business operations; performs day-to-day support; creates and maintains Accela workflows, custom fields and other related Accela functions; continuously looks for business operations improvement and streamlining opportunities.

Trains new department employees and provides refreshers courses for employees on department business operations.

Collects and analyzes data through observation; coordinates business projects; creates and reviews business documentation; implements enhancements to meet the department's overall core mission and objectives; analyzes department's business operations to determine possible improvements in related forms, reports and documentation.

Assists in the creation of optimization programs; creates and maintains business process flows of all department activities and suggests areas for improvement and efficiency; makes independent decisions and resolves problems in absence of immediate supervisor.

Prepares and presents written and / or oral reports of findings to supervisor and affected managerial personnel; trains affected personnel in the application of new business operations and procedures; monitors implementation and conducts follow-up studies to determine compliance with the new system and evaluate its performance.

Assists in the creation of strategic presentations on optimization methods and best practices; assists in the creation of long term strategic objective and vision; continuously streamlines processes; creates and maintains long term business relationships with business partners.

Creates and maintains department-wide reports to optimize information available to each division; creates and maintains a department-wide Standard Operating Procedure program; assists in the creation and maintenance of service goals and performance standard metrics (KPIs); creates meaningful strategic reports; creates training documentation; defines and facilitates customer training and outreach programs; creates training programs for all department employees.

Performs related work as required.

Knowledge, Skills & Abilities

Considerable knowledge of : municipal organization and administration; governmental and general procurement methods and practices; the principles, ethical standards, and priorities of government purchasing; municipal purchasing laws, City Charter, City Code, regulations, and procedures.

Working knowledge of : economic and financial principles; principles of organization and management; land planning activities and development regulations; personal computer operating systems, software (including Excel, Access, and Crystal Reports), hardware and peripheral devices.

Ability to : collect and analyze data, document procedures and processes, and draw sound conclusions; formulate, organize and present recommendations and implementation methods in a clear and concise manner; train user personnel in systems and procedures; prepare and present oral and written reports; establish and maintain effective working relationships with other employees and managerial personnel.

Physical Requirements

Mostly sedentary, indoors, requires extended use of computer, typing and viewing monitor.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor's degree in computer information systems, business or public administration, or a related field and one (1) year of experience in business or management analysis or a related field.

An equivalent combination of education (not less than possession of a high school diploma / GED), training and experience that would reasonably be expected to provide the job related competencies noted above.

Licenses or Certifications

Possession of a valid drivers license is required.

Examination

Evaluation of education and experience. Drug testing is included in all pre-employment processing.

Comments

Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency.

Conclusion

HELPFUL HINTS FOR COMPLETING YOUR APPLICATION : Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.