IT Support Analyst I/II+

IT SUPPORT ANALYST I/II

This recruitment is open for 2 weeks.

Last day to apply will be February 27, 2025.

Salary Range:

IT Support Analyst I: $59,762 - $79,484

IT Support Analyst II: $70,982 - $94,406

This position is part of a flexible classification. Qualified candidates may be hired at either level based on their experience, education and training as determined by the hiring authority.

The City of Tempe offers a comprehensive benefits package including:

• 13 Paid Holidays, 1 Personal Day, 8 hours Winter Holiday Leave
• Vacation Accrual; starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $56/month
• Tuition Reimbursement; $6,000/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution

To view the employee benefit summary, please visit:

Employee Benefit Summary

Department / Division:

Information Technology / Support Services

Job Type:

Full-Time Regular

Schedule:

Monday – Friday

7:00 a.m. – 4:00 p.m. OR 8:00 a.m. – 5:00 p.m.

Job Number:

RC# 902261

DESCRIPTION

The purpose of this position is to assess, troubleshoot, and follow established guidelines to solve hardware, software, and networking problems and to provide primary and secondary technical assistance to all departments via phone, remote network technology and onsite customer support.

MINIMUM QUALIFICATIONS

Work Experience:

IT Support Analyst I:

Requires two (2) years of customer service experience.

IT Support Analyst II:

Requires three (3) years of service desk support of desktop hardware and software on an enterprise\industrial network.

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education:

Both Levels I/II:

Requires equivalent to an associate degree from an accredited college or university with major coursework in computer information systems or degree related to the core functions of this position.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal time increments for college-level education, for example: one year of additional directly related work experience will substitute for one year of college education (30 credit hours).

Certifications, Licenses, and/or Registrations:

Both Levels I/II:

• Possession of a valid driver’s license.
• Possession of, or required to obtain within six (6) months of hire, one of the listed certifications.

ADDITIONAL REQUIREMENTS

Applicants considered for this job classification must pass the following:

• Criminal history background investigation

ESSENTIAL FUNCTIONS

For a complete list of City of Tempe job descriptions go to:

Job Descriptions | City of Tempe, AZ

This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the United Arizona Employees Association (UAEA).

EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.