What are the responsibilities and job description for the 911 Telecommunicator - Full Time position at City of Terrell?
Candidates with current TCOLE Telecommunicators License are PREFERRED, although not required.
The schedule for this position requires nights, weekends, and holidays. 12-hr shifts/Day Shift 6:00 a.m. - 6:00 p.m. and Night Shift 6:00 p.m. - 6:00 a.m. Everyone works 12-hour shifts either Sunday-Tuesday or Wednesday-Friday. Everyone works every other Saturday.
Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.
APPLICATION REQUIREMENT:
You must apply online at the City of Terrell website
(City of Terrell Police Department Employment Application)
https://cityofterrell-human-resources-human-resources.app.transform.civicplus.com/forms/35211
Examples of Duties: Essential Job Functions:
- Answers incoming emergency and non-emergency calls by telephone or radio.
- Prioritizes calls for service and determines appropriate personnel to respond.
- Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.
- Maintains status and awareness of police units and monitors alarms.
- Provides detailed call information to Police Officers as needed.
- Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.
- Routes non-emergency telephone calls to employees or prepares messages.
- Enters incident information into records management system.
- Prepares a variety of reports regarding calls received and response taken.
- Confirms outstanding warrants for other agencies and clears active warrants as directed.
- Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).
- Enters stolen property, missing or wanted persons and protective orders into NCIC/TCIC.
- Sends teletypes to other agencies for warrant confirmations or general information.
- Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.
- Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.
- Performs other related duties as assigned.
Typical Qualifications: Required Education, Experience, and Certifications:
- High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
- Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.
- May be required to acquire additional certification.
Required Knowledge and Skills:
- Knowledge of equipment utilized in police communications including radio, telephone and dispatch equipment.
- Knowledge of personal computers and related hardware and software.
- Knowledge of police patrol procedures.
- Knowledge of or ability to learn City geography.
- Skill in working under pressure in emergency and stressful situations.
- Skill in typing accurately at a minimum speed of 35 words per minute.
- Skill in obtaining information from hostile or emotional citizens.
- Skill in operating a base radio station and utilizing radio codes and call letters.
- Skill in effective oral and written communication.
Supplemental Information: Environmental Factors and Conditions/Physical Requirements:
- Work is performed in a fast paced, high volume call center environment with long periods without breaks.
- May be subject to repetitive motion such as typing and vision to monitor.
- May be subject to angry or distraught citizens.
Equipment and Tools Utilized:
- Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system and dictaphone.
Benefits:
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Retirement plan/TMRS 7% matching City contribution 2:1
- 100% Tuition reimbursement
- Certificate Pay
- Bilingual Pay
Job Type: Full-time
Pay: $24.04 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $24