What are the responsibilities and job description for the INFORMATION TECHNOLOGY ANALYST (IT NETWORK SUPPORT) position at City of Torrance?
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.
The City of Torrance is recruiting for an INFORMATION TECHNOLOGY ANALYST to be part of the Communications & Information Technology Department Team!
The Department
The Communication and Information Technology (CIT) Department is a dynamic technical computer organization that readily adapts to the needs of the City of Torrance. CIT administers and maintains the City's communications and computing network environment, software applications, network/hardware infrastructure, desktop computers, telephones (desktop and cellular), and mobile radio communications for Police, Fire and the entire City's wireless communication infrastructure. CIT is responsible for approximately 200 different business applications and office automation software programs and is also responsible for ensuring the integrity and security of all data passing through or stored on our network.
The Position
The IT Network Support Unit coordinates the maintenance, testing, monitoring, security and troubleshooting for all centralized server IT hardware and software. As part of the IT Network Support team, the Information Technology Analyst (IT Network Support) administers and maintains email accounts, internet access, and server room. Together with the Systems Analyst, this position works daily with telecommunications and computer professionals to deploy new systems, modify existing networks, and troubleshoot problems. This position also handles non-routine or complex maintenance, testing, monitoring, security and troubleshooting and technical support for all centralized and server IT hardware and software and assists with and conducts the overall analysis and design of systems for network operations within the City.
Information Technology Analysts also assist in the analysis of client requirements for new and existing systems, makes subsequent recommendations, and designs appropriate systems to improve automation of City processes and client productivity.
NOTE: Employees are eligible for premiums up to a maximum of 15% for IT certification. Please click on the following link to access the Memorandum of Understanding to see the eligible certifications for this position (Attachments B-F).
Torrance Professional and Supervisory Association Memorandum of Understanding.
For more information about the duties of the position, click here.Any combination of education and experience that would have provided the required knowledge and skills such as:
An Associate's degree in Data Processing or Computer Sciences or a Certification in Data Processing;
AND
Three years of journey level related experience in technical computer support with at least two years of professional technical experience working with computer equipment and networks software currently in use by the City.
Licenses and/or Certificates
Must possess and maintain an appropriate California driver's license. Professional certification in applications, hardware and systems used by the City is highly desirable.
Successful candidates will possess the following:
- Proficiency in administering Microsoft 365 services, including Exchange Online, Entra ID, Purview, SharePoint, OneDrive, and Teams;
- Hands-on experience with server hardware in an enterprise setting, including data center maintenance, server installation, and network storage management;
- Advanced skills in managing virtualized platform clusters, such as Microsoft Hyper-V, Azure Local, or VMware vSphere;
- Experience working with network equipment, including routers, switches, firewalls, and wireless access points;
- Proficiency in managing Windows Server environments, including Active Directory, File/Print servers, Group Policy, DNS, and DHCP;
- Experience overseeing backup solutions and disaster recovery processes;
- Strong understanding of security principles and experience with Endpoint Detection and Response (EDR) solutions;
- Solid knowledge of scripting languages, with hands-on experience in PowerShell;
- Ability to offer technical guidance and training to end users;
- Capability to research, assess, and recommend new technologies;
- Self-motivation, with the ability to work independently and with minimal supervision;
- Strong desire to learn and stay updated with new technologies;
- Excellent verbal and written communication skills;
- A team-oriented attitude and the ability to work well with others;
- Knowledge in performing security audits to protect systems and equipment;
- Microsoft 365, Azure Associate, or Cisco Administrator level certification.
Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov/Jobs. Application submissions will be accepted on a continuous basis until the position is filled. First review of the applications will be those received by Wednesday, February 19, 2025. If a sufficient number of qualified applications are received by the first review date, there is a possibility that the recruitment may close at that time.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following component:
Panel Interview: Weighted 100% (Tentatively scheduled on Thursday, February 27, 2025)
Note: The tentative test date(s) will be based on a sufficient number of qualified applications received by the first review date. If a sufficient number of applications are not received by the first review date, there is the possibility that the test date may change to a later date.
Visit www.TorranceCA.Gov to find out more information about our community.
Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 before the test date.
As a condition of employment, candidates must pass a background check.
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
City of Torrance Inclusion Statement
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!
Salary : $6,809 - $9,129
