What are the responsibilities and job description for the Water Services Supervisor position at City of Tucson?
Posting Close Date
Applicants must submit their completed application by 04-13-2025 at 11:59 p.m. MST
Application and Special Instructions
As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.Applications received that do not contain a resume and a cover letter with responses to the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.
In your cover letter, please ensure to include responses to the following:
1. Please describe your experience in the water utility industry.
2. Detail your experience as a lead, supervisor, or manager.
3. Tell us about your demonstrated advanced experience with Geographic Information System (GIS) mapping software, Geo Worx, Computer Maintenance Management Systems, NaviLine software.
4. Detail your advanced experience with Microsoft Office suite programs.
5. Are you Bilingual in English and Spanish?
6. Do you possess an Arizona Department of Environmental Quality (ADEQ) Water Distribution Grade 1 certification?
7. Do you possess an Arizona Department of Environmental Quality (ADEQ) Water Treatment Grade 1 certification?
8. Do you possess a valid and unrestricted driver’s license? Do you have at least two (2) years of driving experience? Have you had a DUI in the past two (2) years?
IMPORTANT: Arizona Department of Environmental Quality (ADEQ) Water Distribution Grade 1 Certification must be obtained within 12 months of hire and must be maintained throughout employment of this position.
Arizona Department of Environmental Quality (ADEQ) Water Treatment Grade 1 Certification must be obtained within 12 months of hire and must be maintained throughout employment of this position.
Applicants with water certifications from other states will be accepted only if the certification is eligible for reciprocity, however, applicants are required to check with the Arizona Department of Environmental Quality (ADEQ) regarding reciprocity/requirements.
If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience the information must be verifiable in your resume and cover letter.
SAVE THE DATE: Interviews will be held April 24, 2025, and April 29, 2025, as needed.
Recruiter contact information: If you have any questions, please contact Roxie Escarcega at roxie.escarcega@tucsonaz.gov or (520) 837-2138.
Position Specific Summary:
The Water Services Supervisor position at the City of Tucson’s Water Department, within the Water Quality & Operations Division is responsible for the daily operations for Water Quality & Pressure Concerns unit. This position coaches, counsels, and leads employee training, ensuring effective responses to customer inquiries and field investigations, and compliance with department goals, policies and procedures.
Work is performed under the supervision of the Water Program Superintendent. This position exercises supervision over Water Quality Analysts.
Duties and Responsibilities:
- Manages, coordinates, and prioritizes workload for staff, reviewing work performed and providing guidance as needed. Assigns tasks, schedules, routes, and closes water quality investigation work orders in Computer Maintenance Management System (CMMS). Assists with personnel actions, including performance evaluations and disciplinary actions. Maintains employee schedules, timekeeping approvals, and corrections in Kronos. Facilitates team meetings and manages staff training schedules.
- Researches solutions and responds to escalated customer inquiries, including inquiries from staff, management, and mayor and council. Ensures compliance with safety protocols and maintains communication with employees to promote positive morale and welfare. Remains accessible to team during daily operations.
- Reviews and evaluates customer calls and field investigations, providing training, coaching, feedback, and learning opportunities to staff. Reviews daily statistics, offers guidance and resources for growth, and performs quality assurance on customer calls and field investigations to ensure adherence to Tucson Water policies and practices. Updates job aids and ensures staff continuously learn and keep up to date with water quality issues through training opportunities such as conferences, webinars, and workshops.
- Performs both office and field functions of Water Quality Analysts and provides ongoing support and back up as needed. Answers, responds and documents phone and email inquiries to assist with high call volume. Prepares and sends documents and reports related to water quality data and pressure concerns to executive leadership. Performs field investigations regarding water pressure and quality inquiries, resolving issues or referring to other divisions to further investigation of the system infrastructure.
- Runs and reviews water quality and pressure reports to identify trends in the water distribution system and suggests improvements to data capture in the CMMS. Identifies issues in the water distribution system and suggests changes based on system learning.
- Assists with special projects and assignments, such as website involvement and water quality sampling.
- Performs all other duties and tasks as assigned.
Working Conditions:
This position is a primary driver and will be expected to operate a city vehicle. Must have open availability. Must be able to work in various working/climate conditions. Indoor and outdoor work with heavy exposure to extreme physical, ergonomic, or emotional hazardous environment.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education
6 months post high school
Experience
Four (4) years of directly related experience
Equivalency
Any combination of relevant education and experience may be substituted on a year-for-year basis.
License/Certifications
Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division
Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division
Preferred Qualifications
The ideal candidate will possess the following:1. Experience in water utility industry.
2. Experience as a lead, supervisor, or manager.
3. Demonstrated advanced experience with Geographic Information System (GIS) mapping software, Geo Worx, Computer Maintenance Management Systems, NaviLine software.
4. Demonstrated advanced experience with Microsoft Office suite programs
5. Bilingual in English and Spanish
POSITION DETAILS
Job Profile
J4040 - Water Services Supervisor
To view the full job profile including classification specifications and physical demands click
here
.
Compensation Grade
G107
Hourly Range
$26.57 - 39.86 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA
Non-Exempt
Position Type
Regular
Time Type
Full time
Department
Water Utility
Department Link
https://www.tucsonaz.gov/Departments/Water
Background Check: This position has been designated to require a criminal background check.
ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at
https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship: The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
EmployeeLeaves@tucsonaz.gov
or 520-791-2619.
Recruiter Name
Roxie Escarcega
Recruiter Email
tw_hr@tucsonaz.gov
For general Human Resources questions please contact 520-791-4241.
Salary : $27 - $40
