What are the responsibilities and job description for the Emergency Services Dispatcher, Lead (Departmental Promotion) position at City of Turlock?
The City of Turlock is accepting applications for the Emergency Services Dispatcher, Lead (Departmental Promotion) position. Under general supervision of the Public Safety Communications Supervisor, to act as a lead worker by training and mentoring other dispatching staff; The ESD, Lead is expected to act in the capacity of the Public Safety Communications Supervisor, performing lead supervisory responsibilities in the absence of, or at the direction of, the Public Safety Communications Supervisor: to train and complete written documentation on the progress of assigned trainee; perform all dispatch related duties as described in the Emergency Dispatcher II job description; complete assigned Department of Justice audits of records entered into CLETS.
ESD, Lead work rotating shifts (including day shift, swing shift, cover shift and night shift), weekends and holidays and are subject to callback and overtime assignments.
This position is required to shift bid on a seniority basis within its own job classification to staff each shift to include day shift, swing shift, and graveyard shift. In the event more than three ESD, Lead positions are filled, the ESD Leads will be allowed to bid for the cover shifts.
This position is assigned to the T.A.P.O. bargaining unit for labor relation purposes.
This recruitment is limited to regular, non-probationary employees in the Police Department. An eligibility list will be established from this recruitment that will be valid for six (6) months. All full-time employees are required to serve a twelve (12) month probationary period.
DISTINGUISHING CHARACTERISTICS:
This is the advanced journey level class in the dispatcher series and is distinguished from the other dispatcher classifications by the more complex, responsible and sensitive duties assumed related to functioning at a level impacting broader City-wide operations and greater consequence of error in completing assigned tasks.
SUPERVISION RECEIVED AND EXERCISE
General supervision is provided by a Public Safety Communications Supervisor or other professional level position. May exercise direct or indirect supervision over other subordinate dispatcher positions.
Duties may include but are not limited to the following:
- Perform the essential functions of an ESD II
- Assist in coordination with work schedules and provide lead supervision of employees during assigned shifts
- Audit and maintain criminal warrant files
- Assist in supervising the Communications Center in day to day operations
- May complete Supervisor Notes and Observations, (SNO), memorandums documenting ESDs performance
- Assist in one on one training of new emergency services trainee’s
- Compile daily evaluations on trainee’s assigned
- Compile reports of events handled and personnel involved
- Compile DVD reports for court on calls for service when subpoenaed
- Maintains confidentiality of all data from internal and external customers
- Answers inquires and public complaints, dispatching appropriate units or equivalent to deal with reported emergencies
- May perform a variety of related clerical work
Knowledge of:
- Operation of current Communications Radio System and procedural operations and policies
- Location of major streets, public places, and landmarks in the City limits
- Police and Fire emergency procedures
- Reports available in CAD and RMS
- Telephone techniques
- Department policy and core values
Ability to:
- Type 45 words per minute net corrected
- Follow oral and written instructions
- Think quickly and clearly in emergency situations
- Ability to multi task
- Ability to train new employees and articulate procedures covered
- Complete daily documentation on trainee through written documentation
- Compile information and maintain reports in CAD
- Operate and train on the Department of Justice CLETS system
- Establish and maintain cooperative relationships with those contacted during the course of work
Experience and Education:
Experience:
One year of experience as a City of Turlock Emergency Services Dispatcher II
Education:
Equivalent to completion of the twelfth grade and a minimum of fifteen (15) units of college course work from an accredited college or university.
Successful completion of the Department of Justice CLETS required workbook
Licenses/Certificates:
Possession of a valid California driver's license (minimum class C) at the time of application, to be maintained as a condition of continued employment.
P.O.S.T. Basic Dispatcher Certificate
PHYSICAL REQUIREMENTS
Maintain the following physical abilities: See well enough to view computer screen and look up codes in required manuals; read maps and fine print; hear well enough on the telephone with a headset to assist the public with emergency and non-emergency situations; use hands and fingers for touch screens, answering phones, computer keyboard, and writing; and ability to use a foot transmitter for verbal communication to field units when hands are busy typing.
NOTE: In addition to the requirements noted above, promotion to the Lead Emergency Services Dispatcher classification will require a test process to validate ability to perform and instruct on higher level tasks.
SELECTION PROCESS:
1. All applicants must complete a standard Application for Employment form, supplemental questionnaire, and attach the following:
- Verification of fifteen (15) units of college course work
- Verification of completion of the Department of Justice CLETS required workbook
- Verification of P.O.S.T. Basic Dispatcher Certificate
2. You may submit your required documentation using the following options:
- Attach a scanned copy in the “Add Attachment” option (of the NeoGov online application) or
- Fax a copy to (209) 668-5529 or
- Email a copy to agodinez@turlock.ca.us or
- Hand deliver copies of your attachment to 156 S. Broadway, Suite 235, Turlock, CA
Applications will be rejected if they are incomplete or required documentation is not attached.
3. Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process.
4. Candidates who possess the minimum qualifications and have submitted complete applications will be invited to compete in the testing process may be required to take a written examination, which is based on a pass/fail basis. In the event that a large number of candidates pass the written examination, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next phase of the testing process. The oral exams are tentatively scheduled for the week of May 12, 2025.
5. Candidates who participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam.
6. Completion of a practical exercise may be conducted in order to further evaluate skills relating to essential job functions.
7. Top candidates on the eligibility list will be scheduled for a command staff interview.
8. Final appointment will be made by the Police Chief.
VETERAN'S PREFERENCE SYSTEM
The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through an entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.
AN EQUAL OPPORTUNITY EMPLOYER
The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job.
The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.
CUSTOMER SERVICE POLICY
The City of Turlock is committee to qualify service to our customers. Our goal is to create a positive, productive, and courteous atmosphere for our employees and customers. Employees are evaluated on the quality of customer service they provide.
NOTES:
Information contained herein does not constitute an expressed or implied contract as it is subject to change.
WHERE TO APPLY
City of Turlock
Human Relations Department
156 S. Broadway, Suite 235
Turlock, CA 95380-5454
(209) 668-5150
Human Relations Department
156 S. Broadway, Suite 235
Turlock, CA 95380-5454
(209) 668-5150
OR
Visit our website at http://www.cityofturlock.org to apply.
All applications must be returned to the Human Relations Department no later than Thursday, April 30, 2025, at 5 p.m. POSTMARKED APPLICATIONS WILL NOT BE ACCEPTED.
Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627
Salary : $6,608 - $8,031
