What are the responsibilities and job description for the Manager on Duty position at City of Upper Arlington?
JOB RESPONSIBILITIES:
As part of the Parks and Recreation team, reporting directly to the Community Center Manager, this position
assists in the supervision of facility operations at the Bob Crane Community Center (BCCC).
This is a part-time role which will generally work two to three times a week with a 10:00am-5:00pm Monday-
Friday schedule. This position may open or close the building on rare occasions.
The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment.ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:
1. Support the management of all daily operations of the BCCC, including scheduled programs, events,
rentals, customer service issues and emergency situations.
2. Supervise on duty part-time staff throughout the BCCC during assigned hours. Ensure staff are providing
quality service to members, program participants, and guests.
3. Assist part-time staff with answering customer needs and concerns, program registration, membership
sales, daily pass sales and facility tours as needed.
4. Address and resolve building conflict and customer complaints that get escalated beyond front line
staff.
5. Interpret and enforce City of Upper Arlington and department policies, procedures, rules and regulations
in a calm and appropriate manner.
6. Ensure rentals and programs run efficiently by responding to building or technology issues.
7. Perform routine building sweeps where individual will check on operations throughout the building to
ensure all areas of the BCCC are in safe, clean and efficient operating condition. Address or report any
custodial, maintenance or other needs.
8. Perform light custodial and maintenance related tasks.
9. Ensure building attendants and facility staff have prepared rooms for meetings, programs, and
rentals. MOD will help with set-ups and tear-down as needed.
10. Respond to and lead emergency action plans during emergency situations.
11. Maintain accurate and thorough reports including accident reports, cleaning inspections, and incident
reports.
12. Communicate all staffing or operational issues with appropriate supervisor as needed.
13. Close BCCC and/or cancel programs when appropriate due to weather or other unforeseen
circumstances.
14. On rare occasions, MOD will manage the opening and closing of the BCCC.
OTHER DUTIES AND RESPONSIBILITIES:
Performs other duties as required. (5%)QUALIFICATIONS:
• Minimum of 12 months experience in supervisory, customer service leadership, or facility management
role in a community center or related setting, or any equivalent combination of education and
experience.
• Possession of a high school diploma or GED required; post-secondary education in parks, recreation, facility
management, related field of study preferred.
LICENSURE OR CERTIFICATION REQUIREMENTS:
• CPR certification and First Aid certification (or ability to obtain within first 30 days of employment);
• Must be at least 18 years of age;
• Valid State of Ohio Driver’s License and the ability to maintain insurability under the City’s vehicle
insurance policy.KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment).
Knowledge of:
• *City, Department, and Division goals and objectives;
• *City, Department, and Division policies and procedures;
• *personnel rules and regulations;
• Customer service and de-escalation techniques;
• Workplace safety;
• Public relations;
• Community resources and services;
• Recreational programs;
• Best practices in diversity, equity and inclusion practices, strategies, systems, and policies as it relates
to area of oversight;
• Current technology and social media.
Skill in:
• Proficient use of applicable technology and software;
• Use of modern office equipment;
• Motor vehicle operation.
Ability to:
• Interact with the public in a professional and courteous manner;
• Carry out detailed written or oral instructions;
• Provide guidance and leadership to other BCCC employees;
• Interpret a variety of instructions in written, oral, picture, or schedule form;
• Troubleshoot problems involving several variables within familiar context;
• Apply management principles to solve agency problems;
• Exercise good judgment and problem-solving skills with minimal direction or supervision.
• Recognize unusual or threatening conditions and take appropriate action;
• Train and instruct others;
• Respond to routine inquiries from public and/or officials;
• Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural
and lingual barriers, to be aware of verbal and nonverbal forms of communication, and listen
and adapt approach to fit audience accordingly;
• Effectively use and understand a variety of written and/or verbal communications;
• Develop and maintain effective working relationships;
• Act as a role model for inclusive and culturally competent behavior;
• Resolve complaints;
• Perform manual labor;
• Travel to and gain access to work site.
As part of the Parks and Recreation team, reporting directly to the Community Center Manager, this position
assists in the supervision of facility operations at the Bob Crane Community Center (BCCC).
This is a part-time role which will generally work two to three times a week with a 10:00am-5:00pm Monday-
Friday schedule. This position may open or close the building on rare occasions.
The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment.ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:
1. Support the management of all daily operations of the BCCC, including scheduled programs, events,
rentals, customer service issues and emergency situations.
2. Supervise on duty part-time staff throughout the BCCC during assigned hours. Ensure staff are providing
quality service to members, program participants, and guests.
3. Assist part-time staff with answering customer needs and concerns, program registration, membership
sales, daily pass sales and facility tours as needed.
4. Address and resolve building conflict and customer complaints that get escalated beyond front line
staff.
5. Interpret and enforce City of Upper Arlington and department policies, procedures, rules and regulations
in a calm and appropriate manner.
6. Ensure rentals and programs run efficiently by responding to building or technology issues.
7. Perform routine building sweeps where individual will check on operations throughout the building to
ensure all areas of the BCCC are in safe, clean and efficient operating condition. Address or report any
custodial, maintenance or other needs.
8. Perform light custodial and maintenance related tasks.
9. Ensure building attendants and facility staff have prepared rooms for meetings, programs, and
rentals. MOD will help with set-ups and tear-down as needed.
10. Respond to and lead emergency action plans during emergency situations.
11. Maintain accurate and thorough reports including accident reports, cleaning inspections, and incident
reports.
12. Communicate all staffing or operational issues with appropriate supervisor as needed.
13. Close BCCC and/or cancel programs when appropriate due to weather or other unforeseen
circumstances.
14. On rare occasions, MOD will manage the opening and closing of the BCCC.
OTHER DUTIES AND RESPONSIBILITIES:
Performs other duties as required. (5%)QUALIFICATIONS:
• Minimum of 12 months experience in supervisory, customer service leadership, or facility management
role in a community center or related setting, or any equivalent combination of education and
experience.
• Possession of a high school diploma or GED required; post-secondary education in parks, recreation, facility
management, related field of study preferred.
LICENSURE OR CERTIFICATION REQUIREMENTS:
• CPR certification and First Aid certification (or ability to obtain within first 30 days of employment);
• Must be at least 18 years of age;
• Valid State of Ohio Driver’s License and the ability to maintain insurability under the City’s vehicle
insurance policy.KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment).
Knowledge of:
• *City, Department, and Division goals and objectives;
• *City, Department, and Division policies and procedures;
• *personnel rules and regulations;
• Customer service and de-escalation techniques;
• Workplace safety;
• Public relations;
• Community resources and services;
• Recreational programs;
• Best practices in diversity, equity and inclusion practices, strategies, systems, and policies as it relates
to area of oversight;
• Current technology and social media.
Skill in:
• Proficient use of applicable technology and software;
• Use of modern office equipment;
• Motor vehicle operation.
Ability to:
• Interact with the public in a professional and courteous manner;
• Carry out detailed written or oral instructions;
• Provide guidance and leadership to other BCCC employees;
• Interpret a variety of instructions in written, oral, picture, or schedule form;
• Troubleshoot problems involving several variables within familiar context;
• Apply management principles to solve agency problems;
• Exercise good judgment and problem-solving skills with minimal direction or supervision.
• Recognize unusual or threatening conditions and take appropriate action;
• Train and instruct others;
• Respond to routine inquiries from public and/or officials;
• Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural
and lingual barriers, to be aware of verbal and nonverbal forms of communication, and listen
and adapt approach to fit audience accordingly;
• Effectively use and understand a variety of written and/or verbal communications;
• Develop and maintain effective working relationships;
• Act as a role model for inclusive and culturally competent behavior;
• Resolve complaints;
• Perform manual labor;
• Travel to and gain access to work site.
Salary : $18 - $20
