Information Technology Specialist I/II

ABOUT OUR JOB

Working for the City of Vacaville comes with an excellent benefits package including:

• Medical Insurance at affordable rates - City covers up to 85% of Kaiser premium and other plans are also available
• Vision and Dental Insurance monthly premiums covered 100% by the City
• Paid sick leave, vacation leave, thirteen holidays and two floating holidays a year
• Tuition reimbursement and student loan repayment
• Deferred compensation plan with City contribution, no employee match required
• California Public Employees Retirement System (CalPERS) plan enrollment and Retiree Health Savings account

Information Technology Specialist play a key role in ensuring the smooth operation of technology across various departments. This position involves working closely with employees to enhance their digital experience and supporting critical systems that keep the organization running efficiently. It requires a balance of technical expertise and strong communication skills to bridge the gap between complex IT solutions and everyday users. Whether troubleshooting issues, optimizing workflows or implementing new tools, this role is essential in driving innovation and maintaining a secure, connected workplace.

Duties within this role include, but are not limited to:

• Provide first-line technical support for department staff, troubleshooting software, hardware and network issues.
• Install, configure and maintain computer systems, peripherals and network devices.
• Coordinate user training and create documentation to help staff navigate IT systems with ease.
• Monitor and maintain system security, user access and IT policies to keep everything running smoothly.
• Assist with server and network administration, including managing user accounts and permissions.
• Collaborate with vendors and IT teams to implement new technologies and enhance systems.
• Support GIS functions (if applicable) by managing data, designing maps and troubleshooting applications.
• Participate in City-wide IT projects that improve efficiency and innovation across departments.

ABOUT YOU

The ideal Information Technology Specialist is a critical thinker who adapts quickly to new challenges, communicates technical concepts in a clear and approachable manner and takes initiative to improve systems and processes. They are resourceful, eager to explore innovative solutions and committed to maintaining a reliable and secure IT environment. The ideal candidate is:

• A tech enthusiast with strong troubleshooting and problem-solving skills.
• A customer-focused professional who enjoys working with people and breaking down complex IT issues into simple solutions.
• A detail-oriented multitasker who can juggle multiple IT requests while maintaining accuracy.
• Someone with a passion for learning, ready to stay updated on the latest technology trends.
• A team player who thrives in a collaborative environment but can also work independently when needed.

ABOUT EVERYTHING ELSE

.A completed City of Vacaville employment application and supplemental questionnaire must be received by the Human Resources Department at 650 Merchant Street, Vacaville, CA 95688 by 5:30 p.m., Monday, March 31, 2025.

Applicants are encouraged to apply online at www.cityofvacaville.com. Application packets may also be requested in person at the Human Resources Department or by calling (707) 449-5101.

Resumes will not be accepted in lieu of a completed application packet.

IMPORTANT: Contact with applicants will primarily occur via email. Please ensure that your application indicates a valid email address which you check on a regular basis.

For ADA information and other Frequently Asked Questions, please click here.

Applicants receiving a conditional offer of employment must successfully complete the pre-placement process for this position before a final offer will be extended. Pre-placement assessments for this position include a Livescan (FBI/DOJ fingerprint review), medical exam, comprehensive background investigation, employment and education verification and DMV record review.

Vacaville City Employee's Association
The City of Vacaville values our team and understands the need for work-life balance. Employees in most positions work a 37.5 hour work week and enjoy every other Friday off. In addition, we provide a collaborative work environment, employee social and wellness activities through a program we call CoV Life, casual dress days, competitive pay and a generous benefits and retirement package.