What are the responsibilities and job description for the Telecommunication Operator position at City of Victoria, TX?
Salary : $20.00 - $23.76 Hourly
Location : Victoria, TX
Job Type : Full-Time
Job Number : 23-00320
Department : Police
Division : Telecommunications-911
Opening Date : 05 / 13 / 2024
Max Number of Applicants : 35
JOB SUMMARY
The City of Victoria Police Department is hiring qualified Telecommunication Operators to join our team and to help enhance the livability of our community. This position is part of a fast-paced dynamic environment that helps others when they need it most. As a Telecommunication Operator, the successful candidate will direct appropriate response to emergency and non-emergency requests. This is a valuable role in public safety which has exciting and challenging duties. Come make a difference with a fulfilling career at the City of Victoria!
Salary amount offered will depend on qualifications. This is a non-exempt position.
All Police Department applicants are required to fill out their complete work history on the application.
Selected applicants for the Telecommunication Operator position will be requested to successfully complete the following :
CritiCall Candidate Test
- Oral Review Board
- Submit all additional required documentation as described on the Document Checklist for Police Positions on page 4 of the Personal Information and History Packet (Applicants selected to move forward in the process will be notified how and when to submit the documents).
Important... Care should be given to make sure that you meet the minimum standards set forth in the Personal Information and History Packet. Those that do not meet the minimum standards will not be allowed to complete the process and be considered for employment. Information will be provided to applicants concerning the dates, times and locations for any exams after all applications have been received.
PRINCIPAL DUTIES AND RESPONSIBILITIES
PHYSICAL AND ENVIRONMENTAL CONDITIONS
Ability to sit for long periods, stand and move about an office or building. Employee occasionally lifts materials weighing 20-50 pounds or climbs in order to reach cabinets. Ability to bend and squat in order to file or retrieve information. May be exposed to electrical, mechanical or chemical hazards while maintaining and operating office equipment.
REQUIRED QUALIFICATIONS
Knowledge, Abilities and Skills :
Ability to read and understand manuals in order to record work activities, keep records and work with computers. Skill in the operation and maintenance of a number of office machines and equipment such as specialized computers and related information systems and two-way radio dispatch equipment. Must have a clear speaking voice and be able to communicate clearly under highly complex and stressful situations. Must be able to multi-task : answer emergency and non-emergency calls, enter information into the computer system, dispatch emergency personnel, etc.
Minimum Education, Experience and Certification : High school diploma or equivalent. TCOLE Basic Telecommunicator Proficiency Certificate required within 6 months of employment. Experience as a Dispatcher or Telecommunications Call Taker preferred. TCIC / NCIC Full Access Training required within 6 months of employment. Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certification required within the first year of employment. CritiCall Candidate testing with minimum scores as follows : 1) Keyboarding minimum score 37 words per minute, 2) Data-Entry cumulative minimum score 6404 3) Non-Data-Entry overall average minimum score 65%. A valid Texas driver's license with driving record that meets City guidelines.
The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to : health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2 : 1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.
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Please visit the Human Resources Department's benefits page for more details.
Are you able to work rotating shifts, including nights and weekends?
Do you have a High School Diploma or GED?
Do you have a valid Driver's License?
Are you 18 or older?
Are you licensed as a Telecommunications Operator from TCOLE OR willing to obtain a Basic Telecommunicator license within six (6) months of hire?
This role involves handling high-pressure situations where people may be yelling or in distress. How would you maintain composure in these moments while trying to assess the situation?
Why did you leave or why are you considering leaving your current or most recent job? (Select the option that best aligns with your situation.)
What interests you about this position?
Which approach best describes your work style when prioritizing multiple tasks?
Required Question
Salary : $20 - $24
