What are the responsibilities and job description for the IT Technician position at City of Waco?
Minimum starting salary: $22.7325 hourly
Minimum Qualifications:
- Driver's License
- High School Diploma or GED equivalent
- 2 years of technical support experience
Position Description: Under general supervision, provides first-level technical support for City employees for (IT); maintains computer hardware, software, and specialty equipment.
Position Responsibilities:- Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment.
- Provides technical support and training and implements solutions according to IT Department procedures.
- Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems.
- Performs system maintenance and updates according to IT Department procedures and industry standards.
- Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
- Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.
Salary : $23
