Public Services Assistant 2 - SEASONAL

The Public Services Assistant 2 performs a variety of patron contact functions, is usually the first point of contact for patrons, and must exhibit excellent customer service while performing all work duties.

• Regular shifts will be during these hours.
  • Monday: 8:30am - 8:00pm
  • Tuesday: 8:30am - 8:00pm
  • Wednesday: 8:30am - 6:00pm
  • Thursday: 8:30am - 6:00pm
  • Friday: 8:30am - 5:30am
  • Saturday: 8:30am - 4:00pm
• Occasional evenings and Saturdays required.

High School Diploma or general educational development (GED) required.

• Proactively seeks to assist patrons with locating library materials, using the library catalog, and library technology.
• Proficiently handles all circulation functions including log-in, check-in, check-out, placing holds and trace functions, collecting fines, using the patron database, patron registration and issuing library cards.
• Assists with maintaining library displays.
• Handles phone customer service transactions while demonstrating the utmost professionalism in all patron communications.
• Performs building shift change procedures and assists with maintaining welcoming and attractive public areas.
• Performs curbside pickup procedures.
• Proficiently handles and resolves patron issues relating to meeting room set up and technology issues.
• Serves as person in charge (PIC) in absence of FT staff. 
• Performs other duties or assumes other responsibilities as apparent or assigned.

• Maintain knowledge of current holdings and library resources, both print and electronic.
• Actively learn and apply library policies, procedures, and related skills.
• Demonstrate effective public service skills, understand public library operations, and support "patron first" practices.
• Interact effectively, professionally, and tactfully with general patrons.
• Ability to operate standard office equipment, perform required data entry proficiently and use library software and computer systems effectively. 
• Be comfortable working in close proximity to all age categories.
• Consistently show a professional, courteous, and helpful attitude toward all patrons, in a variety of patron service situations.
• Actively greet and offer assistance to the Library's patrons and staff.
• Exhibit a cheerful attitude.
• Create and participate in a team environment.
• Create positive experiences for library patrons by effectively and efficiently performing job tasks.
• Attentive to the City's standards for customer service, accuracy, quality, efficiency and all City policies and procedures ensuring that all work performed meets those standards

• High School Diploma or general educational development (GED) required.
• Library or related customer service experience required.
• Demonstrated success in interpersonal and communication skills.

Salary : $18