What are the responsibilities and job description for the Utility Billing Clerk position at City of Waxahachie?
Description
Under general supervision, process utility bills through the use of a computer; work with customers on questions about utility bills; type, file, process, and distribute a variety of documents and correspondence; answer telephones and respond to customer requests for information; perform cashiering functions; and perform other duties as assigned.
Distinguishing Characteristics
This is a multi-incumbent classification. The employees receive general supervision from the Utility Billing Supervisor, Assistant Finance Director, and/or Senior Accountant and exercise no supervision
Duties and Responsibilities
The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.
Education, Training, and Experience:
Equivalent to the completion of the twelfth grade. One year of clerical and cashiering experience.
License And Certificates
When driving is a requirement of the classification: A valid State driver's license is required at the time of appointment and must be maintained throughout employment.
Supplemental Information
Knowledge Of
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists.
Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers and/or the public and dissatisfied/abusive individuals.
Work Environment
The employee works in an office environment where the noise level is usually quiet. Certain positions within the classification may require availability to work flexible schedule
The City of Waxahachie offers a completive benefits program, including health, dental, and a defined contribution pension plan for full-time employees.
Insurance
HEALTH
100% of premium paid for by the City for the Employee Only High Deductible Health Plan. Other health plan options are available for additional premiums. Dependent coverage is available at the expense of the employee.
DENTAL
Employee premiums are paid at 100% by the City. Dependent coverage is available at the expense of the employee.
VISION
Coverage is offered at the expense of the employee.
LIFE
The City provides each employee with a life insurance policy of $25,000. Additional coverage may be purchased at the expense of the employee.
VOYA
Employees may elect to be covered under various supplemental policies at their own expense.
Retirement
TEXAS MUNICIPAL RETIREMENT SYSTEM
Employees participate in a statewide retirement program at 7% mandatory contribution with the city match of 2:1. The program requires five (5) years to become vested, with 20 years retirement at any age. For more information contact TMRS at http://www.tmrs.org
Deferred Compensation
The City offers a 457 Plan and a Roth IRA option through Empower Retirement. The City offers payroll deductions and the employee chooses the amount of investment and investment choices.
Other Benefits
VACATION
All full-time employees accrue 3.08 hours per pay period, based on longevity.
SICK LEAVE
All full-time employees accrue one workday per month.
HOLIDAYS/PERSONAL DAYS
Employees receive 12 paid holidays and 2 personal days per year.
01
Select the highest level of education that you have completed.
Do you have a valid drivers license?
Please indicate your year of clerical and cashiering experience.
Which of the following customer service functions have you performed as a primary job duty?
Under general supervision, process utility bills through the use of a computer; work with customers on questions about utility bills; type, file, process, and distribute a variety of documents and correspondence; answer telephones and respond to customer requests for information; perform cashiering functions; and perform other duties as assigned.
Distinguishing Characteristics
This is a multi-incumbent classification. The employees receive general supervision from the Utility Billing Supervisor, Assistant Finance Director, and/or Senior Accountant and exercise no supervision
Duties and Responsibilities
The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class.
- Processes utility bill payments.
- Handles customer inquiries both in person and on the telephone.
- Set up new accounts.
- Schedules re-reads of meters for accounts in dispute.
- Researches billings and payment histories upon request. Prepares written information to customers regarding billing and/or explanation of charges for utility billings.
- Accepts and posts payments for miscellaneous transactions, deposits from other departments, makes changes, balances cash drawer, and prepares bank deposits.
- Processes customer requests for utility connections and disconnections.
- Track payments received.
- Respond to public inquiries courteously; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
- Performs other duties as assigned.
Education, Training, and Experience:
Equivalent to the completion of the twelfth grade. One year of clerical and cashiering experience.
License And Certificates
When driving is a requirement of the classification: A valid State driver's license is required at the time of appointment and must be maintained throughout employment.
Supplemental Information
Knowledge Of
- Operations, services, and activities of assigned department.
- Methods and techniques of providing clerical support to assigned departments.
- Pertinent Federal, State, and local laws, codes and regulations.
- Basic principles and procedures of record keeping.
- Modern office procedures, methods, and computer equipment.
- Principles and practices of bookkeeping.
- Basic mathematical calculations.
- Methods and techniques of report preparation.
- Operations, services, and activities of the city.
- Operational characteristics of modern office equipment and tools including a computer.
- Occupational hazards and standard safety practices.
- Interpret, explain, and enforce department policies and procedures.
- Operate a variety of modern office equipment safely and effectively.
- Develop and administer an efficient records management system.
- Comply with all posting and publication guidelines.
- Type at a speed necessary for successful job performance.
- Interpret and apply Federal, State, and local policies, laws, and regulations.
- Understand and follow oral and written instructions.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists.
Specific vision abilities required for this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers and/or the public and dissatisfied/abusive individuals.
Work Environment
The employee works in an office environment where the noise level is usually quiet. Certain positions within the classification may require availability to work flexible schedule
The City of Waxahachie offers a completive benefits program, including health, dental, and a defined contribution pension plan for full-time employees.
Insurance
HEALTH
100% of premium paid for by the City for the Employee Only High Deductible Health Plan. Other health plan options are available for additional premiums. Dependent coverage is available at the expense of the employee.
DENTAL
Employee premiums are paid at 100% by the City. Dependent coverage is available at the expense of the employee.
VISION
Coverage is offered at the expense of the employee.
LIFE
The City provides each employee with a life insurance policy of $25,000. Additional coverage may be purchased at the expense of the employee.
VOYA
Employees may elect to be covered under various supplemental policies at their own expense.
Retirement
TEXAS MUNICIPAL RETIREMENT SYSTEM
Employees participate in a statewide retirement program at 7% mandatory contribution with the city match of 2:1. The program requires five (5) years to become vested, with 20 years retirement at any age. For more information contact TMRS at http://www.tmrs.org
Deferred Compensation
The City offers a 457 Plan and a Roth IRA option through Empower Retirement. The City offers payroll deductions and the employee chooses the amount of investment and investment choices.
Other Benefits
VACATION
All full-time employees accrue 3.08 hours per pay period, based on longevity.
SICK LEAVE
All full-time employees accrue one workday per month.
HOLIDAYS/PERSONAL DAYS
Employees receive 12 paid holidays and 2 personal days per year.
01
Select the highest level of education that you have completed.
- Less than a High School Diploma or GED
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
Do you have a valid drivers license?
- Yes
- No
Please indicate your year of clerical and cashiering experience.
- No Experience
- Less than 1 year of experience
- More than 1 year but less than 3 years of experience
- More than 3 years but less than 5 years of experience
- More than 5 years of experience
Which of the following customer service functions have you performed as a primary job duty?
- Providing general and specific information to the public;
- Researching, reconciling, and resolving billing inquiries;
- Responding to requests and complaints from the public;
- Using a computer to research, retrieve, and/or revise information on records.
- Collecting/analyzing customer feedback;
- None of the above
- Required Question
Salary : $25,000
