Salary : $42,746.99 - $59,413.54 Annually
Location : City Hall
Job Type : Full-Time
Job Number : 20250221
Department : Public Affairs and Engagment
Opening Date : 02 / 21 / 2025
Description
About Us
The City of Webster Groves is a municipality, and suburb of St. Louis, that strives to provide residents, businesses, organizations, and visitors with exemplary, fiscally sound, and responsive services to enrich and strengthen our community and our natural environment. We value People; Excellence in Service; Diversity, Equity & Inclusion; Creativity; Sustainability and Leadership.
Our strategic goal areas are :
- Provide Excellence in Service
- Achieve Diversity, Equity, and Inclusion
- Cultivate a Diverse Housing Stock
- Ensure Long-term Fiscal Integrity
- Strengthen Economic Development
- Adopt Sustainable Practices
If you have are looking to make an impact in a thriving community, are dedicated to contributing to the greater good, and are seeking a fulfilling career in public service - apply at The City of Webster Groves today!
Job Title
Customer Support Technician
The Team
The City of Webster Groves Public Affairs & Engagement team takes pride in executing the traditional functions of Public Affairs & Engagement while providing excellent customer service.
These customer service functions include :
Intake of building and occupancy permitsProcess payments for permits, applications and reviewsSell Gift Certificates (Webster Bucks)Examples of Duties
What you'll do- Key Responsibilities
Provide prompt and courteous customer service to the general public by disseminating information, answering inquiries or directing questions to appropriate personnel.Receive and process cash receipts in software system for all money received by the City for permits.Credit Card, check and cash payments for : permits, parking tickets, licenses, and Webster Bucks.Perform activities related to contractor licenses and maintains files of support documentation.Distribute permits as the front desk is the main pick-up location for permits.Enter paid parking ticket data into online systemIssue and renew all parking permit tags, maintaining the database and sending out annual renewal notices.Enter manual work orders pursuant to resident's needs and submits them to the appropriate department for corrective action.Compose and prepare various correspondence.Perform general office duties such as office computer applications, copying, filing, scanning and data entry; maintains Department records systems.Make recommendations to improve efficiencies in processes and procedures.Typical Qualifications
You Have (Knowledge & Abilities) :
High school diplomaThree (3) years administrative or fiscal experience with direct customer service contact.Excellent organizational and communication skillsAbility to pass an extensive background checkAn equivalent combination of education and experience may be considered by the city.?
Supplemental Information
Why Join Us?
We offer unparalleled benefits to connect your professional goals with your personal goals.
Paid Time Off - Vacation Leave & Sick LeavePaid Holidays / Personal DayTuition ReimbursementHealth,Vision & Dental InsuranceFlexible Spending AccountEmployer Provided Life InsuranceLong Term Disability Insurance (employer provided)Defined Benefit Retirement Plan (LAGERS)Roth IRA or 457 Deferred Compensation Plans (Optional)Employee Assistance ProgramPublic Service Loan ForgivenessShort Term Disability Insurance (Optional)Supplemental Life InsuranceWebster Groves City Employee Recreation and Fitness Pass (self or family membership)Equal Employment Opportunity
The City of Webster Groves values Diversity, Equity and Inclusion. We are an Equal Opportunity Employer therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We offer a complete benefits package to full-time employees. They include :
Health, dental, vision insuranceFlexible spending accounts (medical and dependent)Health reimbursement accountLAGERS pension planVoluntary retirements plans (457b, 457b Roth, and Roth IRA)Public service loan forgiveness qualifying employerLife insurance and long-term disability insurance12 paid holidaysAccrued vacation and sick leaveBereavement, jury duty, and military paid leaveTuition reimbursement programEmployee assistance programEmployee pass to WG recreation complexFlexible work schedulesPossible remote work (for certain positions)To learn more details, please reach out to our Human Resources Department.
Salary : $42,747 - $59,414
