Job Description
Job Description
Job Summary
Recreation Coordinator(s) are responsible for opening and closing identified facilities and amenities, being the front line manager to Customer Service Team Members (CSTM) and Lifeguards at all times, training and supervising staff, preparing and providing routine maintenance and facilitating registration software (RecTrac). This includes but is not limited to registration transactions, facility reservations, waitlist enrollment and facility and class inquiries. Administrative duties include electronically completing various reports, flyers and other promotional material, preparing correspondence, preparing and leading meetings, issuing, receiving and inventorying equipment and supplies and assisting with training and supervising of the CSTM. Recreation Coordinator(s) also assist in creating work schedules for the CSTM. Serve as the Manager on Duty (MOD), when full-time staff is not on site. The MOD will be responsible for the operations of the facility, the staff on duty, the safety of customers and all matters as it relates to the daily operations. The MOD will notify the on-call full time staff member of any issues and maintain communication so that support can be provided as needed. We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have a positive attitude and enjoy interacting with the public.
Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural or man-made disasters.
Essential Job Duties and Responsibilities
- Demonstrate regular and timely attendance at work as scheduled and report to work free from the effects of illegal substances or alcohol. Must not be impaired due to use of prescription medications.
- Supervise building and daily operations as directed.
- Perform CPR and AED as needed.
- Customer Service
Wear name badge at all times while on duty.
Responsible for providing superb customer service to members, customers and guests. Also responsible for ensuring subordinate staff do the same. This includes :Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility.
Personalize the experience for all guests.Handle customer issues and complaints professionally and in a timely manner.Exhibit positive attitude and "can do mentality" during all in-person interactions.Speak clearly, friendly with detailed information during phone interactions.Send email communications that is clear, concise, and polite with detailed and specific information.Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and Recreation Department, to citizens and other customers.Staff ManagementEnsure staff is well trained and are consistent with information being given to customers.
Responsible for the day to day supervision of the CSTM. Including :Assist with interviewing and hiring CSTM.
Assist with initial and ongoing training of CSTM.Delegate tasks to CSTM.Assist in the development, implementation and enforcement of policies and procedures for staff.Schedule and manage changes to staff schedules.Includes day of changes, call in's, and any other changes.
Perform staff audits to ensure class, membership, rental information is accurate, that proper customer service and positive attitudes are portrayed and other job related duties are being met at required levels.Manager on dutyManager on duty anytime there is not a Full Time Employee on duty.
Prepare daily reports.Check pool chemicals such as chlorine and PH levels and report levels to supervisors as required.Adhere to opening and closing procedures, including but not limited to : unlock / lock facility front doors, open / close garage doors, reconcile and prepare daily batch, ensure cleanliness of weight room and functionality of related equipment, facilitate pool bumping, and perform a final walk through to ensure no persons are still in the building. Secure facility at closing by making sure all rooms are clean and equipment is stored, ensuring all gates, doors, garage doors are locked and secure.Ensure change for cash registers are sufficient and get change as needed so that cash registers always have ample supply of dollars and change.Enforce established facility rules, regulations and policies.Demonstrate preparedness at all times to be in charge during an emergency situation.Ensure the facility, all furniture, equipment, etc. is secure and safe for customers, by knowing who is in building and ensuring all customers have checked in at front desk.Assist with ensuring the mechanical operations and daily / seasonal maintenance of aquatic facilities; maintains correct water quality and chemical balance, ensuring that all pools are properly maintained and up to federal, state, and local codes.Serve as event lead at special events as assigned.Facility UpkeepSet up, disassemble and store tables and chairs for training and / or meetings.
Ensure facility cleanliness by performing janitorial and maintenance duties as needed, including but not limited to : taking out trash, cleaning restrooms, cleaning weight room and associated cardio / fitness equipment and vacuuming or sweeping floors.Inspect and ensure availability, safety and operation of facility items including but not limited to : facility furniture, equipment, supplies, weight room equipment, computers, TV monitors, plumbing, gates, doors / locks and any other equipment.Maintain clean, neat and orderly work station(s).Administrative DutiesSubmit a weekly report to the Recreation Specialist.
Operate electronic biometric monitoring, electronic registration and electronic paging system, setting up Audio / Visual equipment for classes or training and performing troubleshooting as needed. Maintain and monitor electronic display systems, message boards and cameras in all areas of the facilities.Rentals are organized in rental book, rental paperwork is complete, and rentals are paid in full.Camp registration forms are complete; binders are ready for camp directors.Voicemail messages have been returned and customer follow-up has been facilitated.Facilitate electronic registration and revenue transactions for walk-in fees, membership sales and activity registrations at the Recreation Center or Colonial Park Pool.Software information is kept updated, accurate and secure. Responsible for ensuring subordinate staff do the same.Confirm tasks assigned to subordinate task have been completed as assigned.Ensure equipment / supply inventory, lost and found maintenance and other organization items are continuously managed.Support software maintenance to ensure households are merged, accounts are paid, and memberships are current, keeping up with ticklers and other account notifications.Assist in the development, implementation and enforcement of policies and procedures for the use of aquatic and recreational facilities; enforces aquatic and facility rules and policies.Assist with planning staff meetings / trainings and leading said meetings / trainings as directed. Documentation and record keeping as it relates to meetings / trainings.Special event planning as assigned.Contribute to record keeping, including class participation, enrollment numbers, etc.Instruct employees in emergency operations per Emergency Action Plan.Conduct regular patrol of aquatic areas and facility as needed.Respond to and resolve customer complaints, questions, and suggestions related to programs, policies and procedures, activities, services, and special events.Other duties as assigned.Minimum Required Qualifications :
High school diploma or some college coursework preferred. Experience in the customer service industry, with cash management responsibilities preferred. Must have the ability to learn industry software specific to Parks and Recreation facilities management, registration and cash management. Must possess CPR and AED certifications, or have the ability to obtain these certifications within forty-five days of employment start date. Valid, Texas Driver's License with an acceptable driving record.
Knowledge, Skills, and Abilities
Applicants must possess excellent human relations skills and sound verbal & written communications skills. Applicants must possess a solid working knowledge of office computer systems, including but not limited to MS Word, MS Excel and RecTrac. Applicants must be able to perform business math calculations, using computers, cash register systems and calculators.
Workplace Locations : Recreation Coordinator(s) is required to cross-train and be available for work at all of our recreational facilities and partnering locations.
Other Skills and Abilities :
Ability to work with a wide variety of personalities and cultural differences.Ability to establish and maintain effective working relationships with subordinates, co-workers, and the general public.Ability to communicate effectively both verbally and in writing.Ability to perceive material and supply needs.Physical and Environmental Conditions
Job Duties are typically performed in an indoor climate-controlled environment. Position requires the ability to stand for prolonged periods of time when necessary. Applicants must be able to transport themselves and move about a building, grounds and athletic fields. Position requires the senses of eyesight, hearing and speech. Position requires the ability to lift and carry loads up to 50lbs and to work outdoors in all types of weather. Position requires the ability to set up and tear down tables, chairs, audio visual equipment, etc.
While performing the duties and responsibilities of this job, the employee may be exposed to seasonal temperatures, the sun for extended periods of time, wet or humid conditions, blood borne pathogens, body fluids of others, and toxic & caustic chemicals. The noise levels in the work environment can be moderately loud on occasion.
In order to be hired, applicants will need to pass a background check, a drug screen, physical exam, and a reference check.
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