Customer Service Representative

We are hiring a Customer Service Representative in the Finance Department.

This is a highly responsible position related to the financial operations of the City of Westbrook. The position plays a key role in delivering exceptional customer service by accurately and efficiently processing financial transactions in compliance with established policies and procedures. The work involves a wide variety of clerical and customer service tasks, requiring a strong attention to detail, excellent communication skills and frequent interaction with the public. Work is performed under the general supervision of the Tax Collector.

The City of Westbrook is deeply committed to prioritizing diversity, equity, and inclusion, especially in our hiring process. We value a diverse workforce and workplace and strongly encourage women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Key Responsibilities:

• Processes a variety of transactions including but not limited to handling cash; performing motor vehicle and boat registrations, snowmobile and ATV fees, property taxes and tax liens, miscellaneous transactions, collects fees and fines for parking violation tickets; issuing marriage licenses, certified copies of birth, marriage, and death certificates; registering voters and handling absentee ballots; and other transactions as assigned.
• Reconciles daily transactions in accordance with City policies and procedures.
• Collects amount due on quarterly tax bills, unpaid sewer fees, and liens.
• Responds to inquiries relating to real estate taxes; vehicle registration; boat, ATV, snowmobile, motorcycle registrations; sewer user fees and all other City related information.
• Responsible for reception duties including responding to general inquiries, answering telephones, referring calls as appropriate, and directing City Hall walk-in traffic.

Education and Qualifications:

• High school diploma or equivalent required.
• Minimum of one (1) year of finance and cash-handling experience preferred.
• Successful completion of all State required training to be completed within six (6) months of employment.
• State of Maine Notary Public certification required within three (3) months of employment.
• Any equivalent combination of education, training or experience that provides the required knowledge, skills and abilities may be considered.

For a detailed job description, please see the City's website.

Compensation and Benefits:

• Competitive salary range of $18.21 – $26.74/hour, based on experience.
• This position is full-time, non-exempt, and covered by the General Unit collective bargaining agreement.
• A comprehensive benefits package includes medical (PPO plan at 12% premium cost, plus HRA reimbursement), dental, vision, life insurance (one times base salary), short and long-term disability, and employee assistance program.
• Generous paid leave including vacation, sick, and 13 holiday per year.
• Tuition reimbursement for job-related courses.
• Retirement program of the Maine Public Employees Retirement Plan (Maine PERS) or defined 457 with matching up to 6%.

Application Process:

Whether you have found us through our jobs page, really, the Maine Municipal Association (MMA), Facebook, or other platforms, you can apply online, via email, or in-person. Be sure to include all necessary information, including the position applied for, salary requirement, experience, education, qualifications, and certifications.

• Online application
• Interested applicants should send their resume and letter of interest to the Human Resources Department at HR@westbrook.me.us.
• In-Person Applications at 2 York Street, Westbrook, ME

Applicants selected as finalists for this position will be subject to a comprehensive reference and background check including credit check.

The City of Westbrook is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity, and or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

About the City of Westbrook:

The City of Westbrook was a traditional mill city that has grown and diversified significantly over the last two decades to become a residential hub and business center for the region. Westbrook has a population of over 20,000 and covers 17.36 square miles. Westbrook is centrally located to both urban and rural amenities. Currently, the City employs approximately 195 full-time and 80 variable-hour employees covered by five different Collective Bargaining Agreements. The departments contained within the City are the Mayor’s Office, Economic Development, City Clerk, Finance, Human Resources, Planning, Code Enforcement, & Assessing, Public Services, Community Services, General Assistance, Library, Police, Fire & Rescue, and Dispatch.

The Finance Department manages all aspects of the City's financial operations, including accounting, budgeting, financial reporting, payroll, and compliance with financial regulations. It handles disbursements, motor and recreational vehicle registrations, tax payments, hunting and fishing licenses, and sewer and tax liens. Finance also provides financial analysis and advice to the City Council and other departments, ensuring responsible financial stewardship. The department works closely with auditors and ensures the City meets state and federal financial requirements. The department is staffed by nine full-time employees.

Job Type: Full-time

Pay: $18.21 - $26.74 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18 - $27