What are the responsibilities and job description for the Part-Time Office Manager position at City of Westerville?
THIS POSITION IS OPEN UNTIL FILLED. APPLICATIONS ARE BEING REVIEWED AS CANDIDATES APPLY.
This is a seasonal position that will work at Highlands Park Aquatic Center during the summer starting in May of 2025.
Under direction of the Facilities Operations Manager, oversee the Office Specialists and Concessions Attendants to ensure excellent customer service, efficient procedures and a positive team work environment.
This position reports to the Facilities Operations Manager and/or Manager on Duty.(May not include all duties performed.)The Office Manager is directly responsible to the Facilities Operations Manager and for the efficient organization and operation of the pool office and concession stand. Responsibilities include but are not limited to:
- Attending all required meetings and training programs.
- Directly overseeing and evaluating Office Specialist and Office Specialists and Concession Attendants.
- Monitoring staff enforcement of and compliance with Department and pool policies and procedures.
- Monitoring and ordering office supplies as needed according to established procedures.
- Inventorying and ordering of food for concession stand.
- Recommending policies, procedures and regulations regarding office operations to the Facilities Operations Manager.
- Processing all receipts including Daily Admissions, Season Passes, Facility Reservations and Miscellaneous Revenues.
- Completing Daily Operating Reports and cross-checking with record of receipts, cash and checks, deposit slips and account distribution forms.
- Maintaining accuracy of program and class registration books, instructor rosters, registration cards and revenue records.
- Completing accurate financial and registration reports as requested.
- Monitoring all attendance daily (including entering and exiting patrons) and notifying Aquatic Managers of attendance levels periodically and when capacity is reached.
- Monitoring staff compliance with office equipment maintenance schedules, policies and procedures and inspecting all office equipment regularly for needed repairs and following through as needed.
- Practicing and promoting customer service excellence by all staff including interpreting policies and procedures for patrons and processing and following through on customer concerns and complaints.
- Supervising the concession stand when needed.
- Must be at least 18 years of age at time of employment.
- First Aid and CPR certifications (training available upon hiring).
- Serve Safe Level 2 preferred (training available upon hiring).
Salary : $16 - $21
