Golf Course Retail Shop Clerk

CITY EQUITY STATEMENT

The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Retail Shop Clerk is responsible for providing excellent customer service and building relationships with guests. Duties for this position include handling money, operating the point of sale/tee time computer system and maintaining the appearance of the golf shop, as well as for pace of play and enforcement of course policies and procedures. This position works at either Legacy Ridge or Walnut Creek Golf Preserve and requires the availability to work varied hours including holidays, evenings, early mornings, and weekends.

The availability of work hours for this position will be determined by one or all of these factors: program length, weather, and budget. The full salary range for this position is stated above, and the starting range of pay is dependent on qualifications and experience of each individual candidate.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works toward the accomplishment of the department’s mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.

GENERAL COMPETENCIES

Job Specific – Every employee in this position must be able to:

• Build Relationships with guests
• Demonstrate excellent guest service and communication skills
• Demonstrate knowledge of modern retail practices, procedures, and equipment
• Type accurately
• Learn assigned clerical and retail tasks within a reasonable period of time
• Demonstrate knowledge of the golf industry is helpful
• Demonstrate ability to establish and maintain effective working relationships with other employees
• Demonstrate ability to operate a golf cart at times
  
  

All employees are expected to display professionalism and integrity, be able to work independently and as part of a team, and take initiative. Employees should display good judgment, take ownership of tasks and guest interactions, have regular and punctual attendance, and effectively handle emergencies.

Job Specific Functions

Essential Job Functions, Duties, Responsibilities and Tasks2. Supports operations outside on the golf course3. Maintains regular and punctual attendance

• Supports pro shop operations and provides excellent customer service
• Builds relationships with guests
• Works with the point of sale and tee time computer system
• Handles guest payments and cash receipts
• Schedules tee times, answers phones, and greets customers
• Cleans golf shop, including straightening clothes racks, dusting and vacuuming, and steaming clothes
• Assists in counting inventory
• Maintains on-course pace of play
• Enhances course safety by enforcing rules and regulations
• Actively aids players in finding golf balls, raking bunkers, fixing ball marks
• Assists guests with cart check out, course information, shuttle rides and booking tee times
• Actively enhances a beautiful course by picking up trash
• Assists with day-to-day practice facility, clubhouse, cart fleet set-up, clean-up and presentation
• Assists Golf Professionals with running successful outside operations
  
  

Other Duties And Responsibilities

Incumbent is accountable for all duties of this job. Other projects and responsibilities may be added at the City’s discretion.

Position Requirements/Working Conditions/Pre-employment Requirements

Education, Experience, Skills, Formal Training, Licenses and Certifications

Required

• Must be at least 16 years old
• A valid driver’s license, provide proof of a safe driving record, and maintain a safe driving record for continued employment
  
  

Preferred:

• Customer service experience
• Cash handling experience
• Retail sales experience
• Experience working at a golf course or playing golf
  
  

Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

This position requires a moderate degree of physical stamina and strength, including the ability to:

• Frequently sit, stand and walk through a multi-level facility
• Occasionally squat, bend, kneel, twist, climb, balance and reach over head
• Occasionally lift, carry, push or pull items weighing up to fifty (50) pounds
• Frequently use hands and fingers for fine manipulation; occasionally use light and firm grasp
• Frequently see objects up close to perform office tasks and far away to observe activity for safety hazards or problems
• Constantly use hearing to interact with guests and staff and recognize trouble outside of view
• Occasionally use sufficient physical strength, stamina and agility to perform emergency work in various capacities
  
  

WORKING CONDITIONS

Work will be performed indoors and outdoors with exposure to extreme temperatures. Work is performed in a public golf course setting in which instruction and basic golf course maintenance are performed year-round. May require exposure to periods of high activity and high stress under demanding conditions due to the high public contact of this position.

Required Materials And Equipment

Will be required to use and/or operate cash registers, telephones, calculators, personal computers, keyboards, ten-key calculators, vacuum, and golf carts.

Pre-employment Requirements

Candidates must be legally entitled to work in the United States and must successfully pass a criminal background check, reference check, and substance screen. There may be additional pre-employment requirements depending on the nature of the position.

We are a caring, courteous, team-oriented organization committed to public service excellence. Employees thrive in a culture that is respectful, professional and diverse. Our work culture encourages passionate, positive and enthusiastic employees. Westminster is a drug-free workplace and an Equal Opportunity Employer.

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees.

01

Do you meet the minimum age requirement of 16 years of age for this position?

• Yes
• No
  
  

02

If you do not meet the minimum age requirement of 16, please list the specific date you will turn 16. If you already meet the minimum age of 16, please respond with N/A

03

This position may work full-time or part-time hours. How many hours are you available to work each week?

• 1 to 10 hours per week
• 11 to 20 hours per week
• 21 to 30 hours per week
• 31 to 40 hours per week
  
  

04

Positions may begin as early as the first part of April. Please give the exact date you are available to begin working.

05

Positions are available through the fall. Please give the last date you are available to work.

06

This position will work shifts between the hours of 5:00 a.m. and 9:30 p.m. Shifts include weekdays, weekends, and holidays. Please list any dates, days or times that you are unavailable to work (be as specific as possible). If none, please respond with N/A.

07

Do you have customer service experience?

• Yes
• No
  
  

08

If you answered yes to having customer service experience, please describe your experience. If you answered no, please respond with N/A.

09

Do you have any experience working at a golf course or playing golf?

• Yes
• No
  
  

10

If you answered yes to having experience working at a golf course or playing golf, please describe your experience. If you answered not, please respond with N/A.

11

Do you have a current valid driver's license and safe driving record?

• Yes
• No
  
  

12

Have seven (7) or more points been assessed against your driving record in the last three (3) years?

• Yes
• No
  
  

13

If you answered yes to having seven (7) or more points assessed against your driving record in the last three (3) years, please explain. If you answered no, please respond with N/A.

14

I understand that this position is a non-benefited, hourly position and the hours available to work are determined by program length, weather, and budget.

• Yes
• No
• Required Question