What are the responsibilities and job description for the Emergency Services Telecommunicator position at City of Wharton?
CITY OF WHARTON
EMERGENCY SERVICES TELECOMMUNICATOR
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all tasks performed within the job.
DEFINITION
To perform a variety of duties involved in the receipt and dispatch of incoming calls for police, emergency medical and fire services and other emergency and non-emergency assistance; and to dispatch appropriate units via radio and telephone.
DISTINGUISHING CHARACTERISTICS
This is an entry level class within the Emergency Services Telecommunicator series. Employees within this class are distinguished from the Emergency Services Telecommunicator II by the performance of the full range of duties as assigned with no training responsibility. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Telecommunications Supervisor.
Exercises no supervision.
EXAMPLES OF ESSENTIAL RESPONSIBILITIES AND DUTIES--Essential responsibilities and duties may include, but are not limited to, the following:
Essential duties and responsibilities
1. Receive Emergency 911 and non-emergency calls from the public requesting police, emergency medical or fire service; determine nature and location of emergency, prioritize and dispatch public service units as necessary and in accordance with established policies and procedures.
2. Maintain contact with all units on assignment; maintain status and location of public safety providers; maintain daily log of all field calls and units dispatched.
3. Conduct computer data searches in local, state, and national computer systems.
4. Receive, process and transmit information by verbal communication, teletype or computer to federal, state and local government agencies
5. Answer non-emergency calls for assistance; take reports over the telephone; answer and dispatch maintenance service emergencies during evenings, weekends and holidays
6. Operate a variety of communications and telecommunications equipment including wide band radio, telephone and computer consoles and systems, dictaphones and other recording devices
7. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire and EMS.
8. Perform a variety of clerical and data entry duties; test, inspect and clean equipment as required; notify supervisor in case of equipment malfunction or failure.
Other important duties and responsibilities
9. Monitor communication center security equipment; report and log suspicious acts and persons and activated alarms
10. Conduct drivers license and criminal history checks for the county, District Attorney's Office and Probation Office
11. Use reference materials to provide information to the public
12. Provide general receptionist assistance to the Police Department when needed
13. Perform other duties as assigned.
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